Installation, Operating and Service Manual
For safe installation and operation of your pellet Fire, read and follow the safety instructions on pages 5 & 6 and
throughout the manual.
© 20.3.2011 Firemakers Limited Page 35
A white coating forms inside the glass
This is normal for pellet Fires, it is the unburnt minerals in the fuel. Follow the glass cleaning instructions under Weekly
Maintenance on page 28.
Warning:
Do not use chemicals or abrasive cleaning compounds on the glass. ONLY USE WATER. For difficult to
remove stains, dip the cloth/tissue into the ash.
Black carbon forms inside the Firebox and glass
Continued use of pellet fires will result in carbon forming on the Fire Box Door Glass, this is normal for pellet fires.
Excessive amounts forming too quickly is caused by poor quality fuel or the Fire operating with insufficient combustion
air for the amount of pellets delivered to the Burn Pot Liner. Clean the Burn Pot Liner with a wire brush and/or adjust
the Air Damper Rod to provide more combustion air. Refer to Combustion Air and Air Damper Rod Adjustments on
page 24.
Use a business card (or similar cardboard) to clear the airways around the glass, this is the edges of the
glass that are not supported by fiberglass tape.
Follow the Firebox/glass cleaning instructions under Weekly
Maintenance on page 28.
Qualified technicians should carry out all other servicing and preventative maintenance.
WARRANTY
The enclosed Warranty Registration Card must be forwarded to Parkwood within 30 days of installation. If your fire is
not registered with Parkwood no parts will be supplied under warranty. Failing to adhere to the operating instructions
will void the Warranty and may damage the fire. Keep the Certificate of Compliance issued by the Installer / Council in
a safe place as you may be required to produce this for any future warranty claims
1. Parkwood warrants the Fire to the original retail purchaser only.
2. Parkwood makes the following warranties regarding the Pellet Fire.
STEEL COMPONENTS:
Parkwood warrants its Pellet Fires to be free from defects in materials and
workmanship for a period of five (5) years from date of purchase subject to terms, conditions, and restrictions
set forth below:
ELECTRICAL COMPONENTS:
Parkwood warrants the Electrical Components of its Pellet Fire to be free from
defects in materials and workmanship for a period of one (1) year from the date of purchase, subject to the
terms, conditions, and restrictions set forth below.
3.
Terms, Conditions, and Restrictions
a.
Components Not Covered
. The above warranties do not apply to Glass, Burn Pot Liner, Brick Firebox
Liner, Firebox Deflector, Burn Pot Ash Slide, gaskets, paint, fuses and plating.
b.
Exclusions
. The above warranties do not apply in the following conditions or circumstances:
i. To conditions resulting from Parkwood Pellet Fires that are installed other than in accordance with
specifications, including air supply matters referred to on pg 12.
ii. To conditions resulting from failure to provide reasonable and necessary maintenance for the
Parkwood Pellet Fire in accordance with operating and maintenance instructions.
iii. To conditions resulting from the alteration or modification of any Parkwood Pellet Fire by anyone
other than Parkwood Pellet Fires or a person duly authorised by Parkwood Pellet Fires to complete
such alteration or modification.
iv. To conditions resulting from failure to use and operate the Parkwood Pellet Fire in accordance with
Parkwood Pellet Fires operating and maintenance instructions or as a result of other misuse of the
product.
v. To conditions not involving defects in materials or workmanship.
vi. To conditions resulting from improper firing or burning of materials in any Parkwood Pellet Fire.
