Installation, Operating and Service Manual
For safe installation and operation of your pellet Fire, read and follow the safety instructions on pages 5 & 6 and
throughout the manual.
© 20.3.2011 Firemakers Limited Page 34
E FAIL
When I turn the power on “E Fail” displays on the Control Panel.
There is no power to the Exhaust Fan. Pressing the “ON / OFF” switch will remove this display. Check the Exhaust Fan
fuse or repair the Exhaust Fan or wiring as required.
The Fire doesn't appear to operate and the Auger light on the Control Panel remains off
Check all the fuses.
Turn the Fire off then on. If the Auger Motor does not work there may be no power to the Fire. Test that the plug is
working by plugging another electrical appliance into the plug. Reset the earth leakage or fuse at your switchboard or
have an electrician repair the plug accordingly. Run an extension lead to the Pellet Fire. If the Auger motor is working
or there is power to the Fire call a technician.
If there is power to the fire and the Control Panel remains unresponsive check that the Exhaust Temperature Sensor
(Thermisistor) is serviceable. Ensure that the Exhaust Temperature Sensor is correctly positioned under the retaining
clamp on the Exhaust Fan. Call a technician to replace the PCB if no fuse, Exhaust Temperature Sensor, Transformer
or wiring fault can be found.
The Exhaust Fan turns on but there are no pellets being fed into the Burn Pot Liner
Check the fuses (See “Fuses” in Trouble Shooting page 29)
Ensure there are pellets in the Hopper, you can lose vacuum through the Hopper so keep it at least ¼ full at all times.
Fill the Hopper if necessary. Remember that the pellets will take longer to come through if the Hopper has been
completely emptied because the Auger has to refill before it can deliver pellets. Press the Pellet Feed Switch until
Pellets are delivered to the Burn Pot Liner.
Ensure there are no foreign objects obstructing the Auger. Clear the obstruction by removing the bolts retaining the
Auger cover inside the Hopper with an 8mm socket. Ensure the top of the Auger Cover is resealed with black RTV
Silicone when replacing the Auger Cover.
Ensure there are no foreign objects obstructing the Flue. Clear the obstruction.
Ensure that the Fire Box Door, Burn Pot Ash Slide and the Ash Pan are closed tightly
.
Restart the Fire by turning the
Fire on. If the problem persists, call a technician at your convenience.
The pellets do not ignite and they fill the Burn Pot Liner
Check the fuses.
Refer to Ignition Problems on page 31.
A pellet may have become lodged in the Ignition Port of the Burn Pot Liner thus preventing the Fire from lighting
automatically. Clear the Burn Pot Liner and restart the Fire. If the Fire blows out, you may have poor quality pellets,
nurse the Fire until there is an even burn by adjusting the Air Damper Rod. Generally, poor quality fuel requires more
air however too much air may blow the flame out during initial combustion.
NOTE:
Irrespective of any ignition failures, provided there are pellets being fed into the Burn Pot Liner you may light the
Fire manually with a solid Firelighter product (Little Lucifer, Hexamine Tablet or similar) and your Fire will continue to
operate normally.
If the pellets fail to ignite for any of the above reasons the Pellet Fire will automatically stop after 20 minutes. To restart
the Fire, empty the fuel from the Burn Pot Liner and turn the Fire on again.
CAUTION: Only use solid Firelighters; never pour any flammable liquid onto the pellets to try to light the Fire.
A vibrating noise is coming from the Convection Blower
One or more of the 4 bolts fixing the Convection Blower may have worked loose. Nip the bolts up using an 8mm
socket. Ensure that the rubber mounting grommets are serviceable, replace required. Check that each Impeller is free
to ro
tate and doesn’t rub on the Housing. If an Impeller is rubbing on the Housing, use a drift to move the Impeller
along the Drive Shaft so that the Impeller clears the Housing.
