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4. IN NO EVENT IS PARKER LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES ARISING OUT OF, OR AS THE RESULT OF, THE SALE, DELIVERY, NON-DELIVERY, SERVICING,
NONCOMPLETION OF SERVICES, USE, LOSS OF USE OF, OR INABILITY TO USE THE PRODUCT OR ANY PART
THEREOF, LOSS OF DATA, IDENTITY, PRIVACY, OR CONFIDENTIALITY, OR FOR ANY CHARGES OR EXPENSES
OF ANY NATURE INCURRED WITHOUT PARKER’S WRITTEN CONSENT, WETHER BASED IN CONTRACT, TORT
OR OTHER LEGAL THEORY. IN NO EVENT SHALL PARKER’S LIABILITY UNDER ANY CLAIM MADE BY BUYER
EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.
5. Defective PRODUCTS must be documented via PARKER support “Case Number” within thirty (30) days after
the date of the alleged failure or defect and within the warranty period by contacting Parker Technical Support via
email or phone:
[email protected] or [email protected]
800-343-4048, option 2
The claim must specify in reasonable detail:
1) Product Serial Number or Parker Sales Order # and approximate Date of Purchase;
2) Where or from whom the product was originally purchased;
3) Description of problem symptom;
4) Description of troubleshooting effort details;
5) Description of physical location and/or environment details. The Buyer shall cooperate with PARKER in its
investigation and provide full information and documentation concerning the PRODUCT and its usage.
Upon receipt of the claim, Parker IGFG will review and determine if the parts replaced need to be returned for quality
evaluation and root cause investigation. If a part is required to be returned, Parker IGFG will issue a Return Material
Authorization (RMA) to Return via email. Parts should be returned to Parker IGFG, freight collect, within 45 days
accompanied by the RMA packing slip placed on the package. If the repaired part does not need to be returned you
will be advised to field scrap it and the claim will be processed. Proof of the defect (written description and pictures of
the parts units in question) is required.
NOTE: ANY PART NOT RETURNED WITHIN THE REQUIRED 45 DAYS WILL NOT BE REIMBURSED ON THE CLAIM.
On claims that require repaired parts return, the claim will be processed after the part has been evaluated by the
Parker IGFG Quality Department for verification of failure mode. The claims will be paid in the form of a credit to the
customer’s account. Parker reserves the right to withdraw any quotation or proposal or reject any purchase order
without liability.
