Chapter 1: Introduction
Customer Support Services
PHM/PM User Guide
1-3
Customer Support Services
CTC welcomes your thoughts and suggestions on our products and
services. You can contact CTC by telephone, email or fax. You can also visit
CTC on the World Wide Web to learn the latest about our hardware,
software and customer support services.
CTC recognizes that every customer and every application has different
support needs, so CTC offers a variety of support services designed to
meet these needs. CTC offers two types of customer support services:
•
Product Technical Support
•
Technical Training
Product Technical Support
The Product Technical Support department welcomes any questions that
might arise as you develop or run your applications. We offer
complimentary support for all customers, including end users, original
equipment manufacturers (OEM), system integrators or distributors.
If you have a question about the monitor, be sure to complete the
following steps:
•
Check any release notes that shipped with the unit. These notes
provide important information about the monitor.
•
Consult the documentation and other printed materials included with
the monitor.
•
Review Chapter 4, Maintaining the Monitor.
•
Visit the CTC Web site and register for the support forum. You can find
the support forum by clicking on the Support tab from the Web site’s
home page: http://www.ctcusa.com.
If you cannot find a solution using one of the above sources, contact our
Product Technical Support department at 513.248.1714, 8:00am to
5:00pm Eastern Standard time.
Customer Support
Main Telephone
513-831-2340
Technical Support
513-248-1714
Fax
513-831-5042
Sales: [email protected]
Support: [email protected]
Training: [email protected]
World Wide Web
http://www.ctcusa.com
