Action
Yes
No
Step 5
a
Open the front door, and then firmly push it down.
b
Pull out the print cartridge tray.
c
Remove, and then insert the print cartridges.
d
Insert the print cartridge tray, and then close the door.
e
Print the document.
Is the print mottled?
Contact
The problem is
solved.
Paper curl
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Action
Yes
No
Step 1
a
Check if the paper loaded is supported.
Note:
If paper is not supported, then load a supported paper.
b
Print the document.
Is the paper curled?
Go to step 2.
The problem is
solved.
Troubleshoot a problem
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