Panoramic Power Energy Insight, Руководство по установке и настройке

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23
Bridge installation and configuration guide
January 2018
© 2018 Centrica plc. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire. SL4 5GD.
Registered in England & Wales No 3033654
Problem
The bridge does not connect to the Panoramic Power server (the LED does not turn solid green).
Solutions
If you are using ethernet:
•
Look at the LAN port (RJ-45 connector) on the bridge. It contains two small built-in LEDs.
One of them should light solid green and the other should be blinking orange. If this does
not happen, tighten both ends of the LAN cable or replace it.
•
If the LED blinks green but does not turn solid, it means that local network connectivity
is established but the bridge cannot access the Panoramic Power server. This is often
caused by local firewalls blocking TCP port 8051. Please verify this with your system
adminisrator.
If you are using wi-fi:
•
Verify the wireless network reception strength in the status page. The level should be at
least two, preferably three (out of five).
•
If no reception level is showing and “Connecting…” is shown instead, it means that the
bridge cannot establish wi-fi network connectivity. In this case, please verify your wi-fi
credentials (SSID, Security Type or password).
•
If the LED blinks green but does not turn solid, it means that local network connectivity
is established but the bridge cannot access the Panoramic Power server. This is often
caused by local firewalls blocking TCP port 8051. You can verify this using the
Diagnostics
tool or with your system administrator.
If you are using cellular:
•
Verify the cellular network reception strength in the status page. The level should be at
least three (out of five).
•
If no reception level is showing and “Connecting…” is shown instead, it means that the
bridge cannot establish cellular network connectivity. In this case, please verify your
cellular credentials (APN, PPP credentials where needed), and make sure the SIM card has a
valid and enabled data plan.
•
You can test the cloud connectivity using the Diagnostics tool.
Problem
The bridge does not connect to the cellular network when using the SIM card ( LED is off).
Solutions
•
Make sure the SIM card is in place before connecting the bridge to the power source.
•
After verifying that the SIM card is tightly secured in its slot, disconnect the bridge from the
power source and reconnect it.
•
Verify with your service provider that a data plan is enabled for your SIM card. The bridge
connects to the cellular data network only if the SIM card has a data plan.
•
In low reception areas it may take a while for the bridge to connect. Enter configuration
mode and check the reception bar in the
Status page.