AT-WAVE-101
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Atlona, Inc. (“Atlona”) Limited Product
Warranty
Coverage
Atlona warrants its products will substantially perform to their published specifications and will be free from defects
in materials and workmanship under normal use, conditions and service.
Under its Limited Product Warranty, Atlona, at its sole discretion, will either:
• repair or facilitate the repair of defective products within a reasonable period of time, restore products to their
proper operating condition and return defective products free of any charge for necessary parts, labor and
shipping.
OR
• replace and return, free of charge, any defective products with direct replacement or with similar products
deemed by Atlona to perform substantially the same function as the original products.
OR
• refund the pro-rated value based on the remaining term of the warranty period, not to exceed MSRP, in cases
where products are beyond repair and/or no direct or substantially similar replacement products exist.
Repair, replacement or refund of Atlona products is the purchaser’s exclusive remedy and Atlona liability does not
extend to any other damages, incidental, consequential or otherwise.
This Limited Product Warranty extends to the original end-user purchaser of Atlona products and is non-transferrable
to any subsequent purchaser(s) or owner(s) of these products.
Coverage Periods
Atlona Limited Product Warranty Period begins on the date of purchase by the end-purchaser. The date contained on
the end-purchaser ‘s sales or delivery receipt is the proof purchase date.
Limited Product Warranty Terms – New Products
• 10 years from proof of purchase date for hardware/electronics products purchased on or after June 1, 2013.
Exclusions:
-
HDVS-CAM Series: PTZ motor is covered for 3 years; hardware, electronic circuit and optics are covered for
10 years
- VTP and VSP Series: 2-year limited product warranty
-
Data cable (USB-C) and Wi-Fi antenna covered by 1 year warranty.
- WAVE-101: 3-year limited product warranty
• 3 years from proof of purchase date for hardware/electronics products purchased before June 1, 2013.
•
Lifetime Limited Product Warranty for all cable products.
Limited Product Warranty Terms – Refurbished (B-Stock) Products and Discontinued Products
•
3 years from proof of purchase date for all Refurbished (B-Stock) and Discontinued hardware and electronic
products purchased on or after June 1, 2013.
Remedy
Atlona recommends that end-purchasers contact their authorized Atlona dealer or reseller from whom they
purchased their products. Atlona can also be contacted directly. Visit www.atlona.com for Atlona’s contact
information and hours of operation. Atlona requires that a dated sales or delivery receipt from an authorized dealer,
reseller or end-purchaser is provided before Atlona extends its warranty services. Additionally, a return merchandise
authorization (RMA) and/or case number, is required to be obtained from Atlona in advance of returns.
Atlona requires that products returned are properly packed, preferably in the original carton, for shipping. Cartons not
bearing a return authorization or case number will be refused. Atlona, at its sole discretion, reserves the right to reject
any products received without advanced authorization. Authorizations can be requested by calling 1-877-536-3976
(US toll free) or 1-408-962-0515 (US/international) or via Atlona’s website at www.atlona.com.
