66
Troubleshooting the TV
The following table contains the common problems and the recommended solutions when using the KTC’s TV
features. Please check this list before you contact our Customer Support.
Problems
Solutions
NO PICTURE
Be sure power cord is connected correctly.
Power on.
Be sure video cable is connected correctly.
Select the input signal source with proper cable connection with the source button.
ABNORMAL COLORS
Match the colors on the cables to the ports off the back of the KTC, i.e., red cable to red
port.
PICTURE IS TOO DARK
Adjust your contrast, brightness and lamp settings from the OSD Menu.
AUDIO ONLY NO
PICTURE
Make sure you have connected both your video and audio cables.
The KTC’s tuner signal must not be lower than 65 %.
PICTURE ONLY NO
AUDIO
Make sure the audio cable is connected correctly.
Readjust your volume via the remote control.
The KTC’s tuner signal must not be lower than 65 %.
REMOTE CONTROL
DOES NOT WORK
Turn off the KTC and unplug it from the wall outlet. Remove the batteries from the remote
for 30 minutes. Press the remote buttons and the power button randomly for approximately
2 seconds, and then reinstall the batteries.
The KTC’s remote sensor is also housed in the same place as the power indicator light.
Make sure there is line of sight from the remote control’s front sensor to the remote sensor
of the KTC.
CANNOT RECEIVE
SUFFICIENT CHANNELS
THROUGH THE
ATSC/NTSC TUNER
The KTC’s tuner signal must not be lower than 65 %. If you have digital cable, contact your
cable company and ask about signal strength of your local cable.
NO COLOR
Adjust your picture setup and make sure the saturation and the RGB are not turned all the
way down.
The TV’s tuner signal must not be lower than 65 %. Check your signal.
WEAK SIGNAL OR NO
PROGRAM SYMBOL ON
SCREEN
The TV’s tuner signal must not be lower than 65 %. If you have digital cable, contact your
cable company and ask about signal strength of your local cable.
TV’S UNIVERSAL
REMOTE CODE
This television follows SONY’s universal remote code. To find the actual code you must
read through your own universal remote’s guide book.
TV CHANNELS ARE
BLOCKED
Check your auto lock function’s settings inside the OSD. You may have forgotten about
channels you have locked.
UNIVERSAL REMOTE
CODE
The KTC follows SONY’s universal remote code. Check your hand book for SONY’s codes
then apply them.
THE TV TURNS ON OR
OFF SLOWLY AND THE
SCREEN SHOWS UP
SLOWLY
This KTC is a High Definition liquid crystal display panel TV. It requires a few more
seconds than normal TVs to power up and show the picture.
NO SOUND ON PC
Make sure you have a 3.5 mm mini-jack cable connected from your pc’s sound output to the
TV’s VGA STEREO INPUT.
HDCP VIDEO SAYS NO
HDCP SUPPORT
Reboot your HDCP video device but turning them off and unplugging the power cord. Wait
up to 8 minutes to plug the power back in.
