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• The firewall function of the anti-virus software may be
filtering the port of the camera.
Exclude the port number of the camera from the list of
the port numbers to be filtered by the anti-virus soft-
ware.
–
• When "Network Camera View
4" is deleted from a PC
on which both the viewer software "Network Camera
View 3" and "Network Camera View 4" are installed,
H.264 (or MPEG-4) images may not be displayed.
In this case, delete "Network Camera View 3" from
the PC and then install "Network Camera View 4".
• Download of files using Internet Explorer may be dis
-
abled.
Click "Internet Options" on the Tool menu of Internet
Explorer
, and [Security] tab. Then, click the [Custom
Level…] button to open the "Security Setting" win
-
dow. Under "Download", select "Enable" for
"Automatic prompting for file downloads". Click the
[OK] button. The "Warning" window will be displayed.
Click the [Yes] button.
Cannot download the log
list.
–
Reference
pages
Cause/solution
Symptom
• Delete temporary internet files as follows.
(1) Select "Internet Options…" under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
(2) Click the [Delete Files…] button in the "Temporary
Internet files" section on the [General] tab.
•
Depending on the PC or network line in use, images
may temporarily not be refreshed. However, it does
not indicate any malfunction if the normal status is
recovered at the next frame or refresh interval.
• Is "Off" selected for "Link/Access indicator" on the
"Basic" page? Select "On" for "Link/Access indica
-
tor".
Images are not displayed or
not refreshed smoothly.
No indicator lights.
–
–
27
H.264 (or MPEG-4) images
are not displayed.
5
