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Panasonic Toughbook T8, Уход и обслуживание

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18

Troubleshooting

Diagnostic Utility

•

Total run time for all diagnostics can take up to 22 minutes

•

Typical run time is closer to 15-20 minutes with no errors

•

Start / Restart the device

•

At the Panasonic welcome screen, press the 
following key combination: [CTRL]+[F7]

•

If the there is a BIOS password, you can use 
the [CTRL]+[F10] key combination to bypass 
the BIOS password.  This key combination will 
only work with the diagnostic utility and will not 
bypass the BIOS during the boot process

•

The system will enable the Diagnostic Utility 
and all tests will initiate in the following order:

•

AC Adapter must be attached to the system

Panasonic

Press F2 for Setup

Содержание Toughbook T8

Страница 1: ...1 Toughbook T8 Care and Maintenance Toughbook T8 Care and Maintenance For Help Desk Professionals and End Users ...

Страница 2: ...2 Overview Product Overview Cleaning and Sanitizing Battery and Power Troubleshooting ...

Страница 3: ...3 Product Overview ...

Страница 4: ...4 Product Overview ...

Страница 5: ...5 Product Overview ...

Страница 6: ...6 Product Overview ...

Страница 7: ...d and Touch Pad Outer Case Battery AC Adapter 1 800 LAPTOP5 527 8675 Toughbook_Tech_Support us panasonic com On Line E mail message submission Live Chat with Technical Support Representative Panasonic Press F2 for Setup Panasonic Press F2 for Setup ...

Страница 8: ...ction of external and internal components and does not test the effectiveness of the disinfectants tested 91 isopropyl alcohol 9 water Alcohol Prep Pads Alkyl Diamino EthylGlycine Hydrochloride Ammonium chloride Cavi Wipes Ethylene Glycol Iodophors Kericide B POVIDONE IODINE PVP I Prep Pads Triad SANI CLOTH HB Sodium Hypochlorite SUPER SANI CLOTH Virkon Viraguard Products Tested with Toughbook Ser...

Страница 9: ... the blue cleaning cloth included with the Panasonic Toughbook You may also use the 3M Magic Cleaning Cloth available online or at your local warehouse store or supercenter In an emergency you can use a dry all cotton t shirt Disinfecting You may use SaniWipe to disinfect the touch screen area however you should not use this method to clean the screen area You should not use alcohol wipes because ...

Страница 10: ...dvertently spray another area and damage the unit Cleaning Always use the blue cleaning cloth included with the Panasonic Toughbook You may also use the 3M Magic Cleaning Cloth available online or at your local warehouse store or supercenter In an emergency you can use a dry all cotton t shirt Disinfecting You may use SaniWipe or an alcohol pad to disinfect the keyboard Be Careful Use small round ...

Страница 11: ...al other than an all cotton t shirt material Cleaning Always use the blue cleaning cloth included with the Panasonic Toughbook In an emergency you can use a dry all cotton t shirt Disinfecting You may use SaniWipe or an alcohol pad to disinfect the keyboard If you use any other type of disinfectant wipe make sure that it is not dripping wet make certain that the disinfectant fluid does not drain i...

Страница 12: ...Run the battery calibration utility once every 3 months or so The calibration utility will ensure that the battery is used at its full capacity 24 Hour Environments If you are connected to AC power at all times it is strongly recommended that you enable Economy mode If you use the laptop on battery power in a 24 hour use environment it is strongly recommended that you enable Economy Mode Failure t...

Страница 13: ...ttery cells and degrade the useful life of the battery Storage When storing a battery make sure that the battery is not at full capacity Drain the battery down to 25 percent before storing Make sure to store the battery in a cool dry place Never store a battery more than a few months Prolonged storage will deteriorate the battery cells and reduce the overall effectiveness of the battery Panasonic ...

Страница 14: ...stretch and eventually break the internal connections wiring Do not allow the AC Adapter to hang from a hook or other device This may stretch and eventually break the internal connections wiring Do not wrap or tape any thick wide material around the AC Adapter housing The housing dissipates heat and allows the adapter to stay cool If you must fix the AC Adapter to a desk or other are use a tie wra...

Страница 15: ...y Troubleshooting Major Components Things to remember Panasonic Press F2 for Setup Panasonic Press F2 for Setup 1 800 LAPTOP5 527 8675 Toughbook_Tech_Support us panasonic com On Line E mail message submission Live Chat with Technical Support Representative ...

Страница 16: ...LAN Bluetooth LAN Good starting point when troubleshooting hardware issues Part of the System BIOS Independent of Operating System Tests All Major Components Test All Components or Single Component PC Diagnostic Utility CPU System RAM 1024 MB HDD 120GB Video Sound Modem LAN WLAN Bluetooth USB PC Card SD Keyboard Touch Pad Touch Screen Test Passed ...

Страница 17: ...re that any BIOS Passwords are handy and all settings are properly logged Start Restart the device At the Panasonic welcome screen press the F2 to enter the BIOS Set Up Utility Press the F9 key then press the Enter key to accept all default values Press the F10 key to save all values and exit the BIOS Diagnostic Utility AC Adapter must be attached to the system Panasonic Press F2 for Setup Panason...

Страница 18: ...the following key combination CTRL F7 If the there is a BIOS password you can use the CTRL F10 key combination to bypass the BIOS password This key combination will only work with the diagnostic utility and will not bypass the BIOS during the boot process The system will enable the Diagnostic Utility and all tests will initiate in the following order AC Adapter must be attached to the system Panas...

Страница 19: ...ooth USB PC Card Modem Keyboard Touch Pad Touch Screen Total run time for all diagnostics can take up to 22 minutes Typical run time is closer to 15 20 minutes with no errors Flashes yell and blue when testing PC Diagnostic Utility CPU System RAM 1024 MB HDD 120GB Video Sound Modem LAN WLAN Bluetooth USB PC Card SD Keyboard Touch Pad Touch Screen Test Passed i ...

Страница 20: ...ashes yell and blue when testing PC Diagnostic Utility CPU System RAM 1024 MB HDD 120GB Video Sound Modem LAN WLAN Bluetooth USB PC Card SD Keyboard Touch Pad Touch Screen Each section will flash during the test and then display the pass fail color Blue Standby Waiting for instruction Yellow Running Diagnostic Green Pass all tests Red Failed test Test Passed i ...

Страница 21: ...1024 MB HDD 120GB Video Sound Modem LAN WLAN Bluetooth USB PC Card SD Keyboard Touch Pad Touch Screen Stop the test press the grey STOP button when the status light is blue You may need to press the stop button more than once To pick a specific peripheral or device to test click on that icon to enable it for testing Peripherals or devices that are not enabled for testing will be grayed out Periphe...

Страница 22: ...stem will not power on System will not charge battery No battery charge light Check for AC Adapter model number DC In Jack for damage or movement Loose or damaged AC Adapter cables Check for power at the wall or power strip Battery functionality Use Another similar AC Adapter on this device Suspect AC Adapter on another Toughbook of the same model type Panasonic Press F2 for Setup Panasonic Press ...

Страница 23: ...ally Symptom System will not power on System will not charge battery No battery charge light Check for AC Adapter model number DC In Jack for damage or movement Loose or damaged AC Adapter cables Check for power at the wall or power strip Battery functionality Use Another similar AC Adapter on this device Suspect AC Adapter on another Toughbook of the same model type Panasonic Press F2 for Setup P...

Страница 24: ... on Symptom Battery Status Light is Blinking Orange Issue System temperature is too hot System will not charge battery Economy mode is Enabled and battery level is above 80 Steps Power unit off Take unit inside or to a cool environment Place unit in front of an air conditioning vent Remove the main battery and allow it to cool down If Economy mode is enabled system will resume charging when batter...

Страница 25: ...e battery is faulty otherwise the system is at fault Symptom Battery Status Light is Blinking Red Issue Battery malfunction or fault Charging circuit malfunction or fault Steps Power unit off Remove AC Adapter Remove Battery Wait five minutes Install battery and attach AC adapter Swap batteries with another CF T8 Run the Battery Recalibration program Panasonic Press F2 for Setup Panasonic Press F2...

Страница 26: ...om power board internally Symptom Battery life is shorter than expected Check for AC Adapter model number DC In Jack for damage or movement Loose or damaged AC Adapter cables Check for power at the wall or power strip Battery functionality Use Another similar AC Adapter on this device Suspect AC Adapter on another Toughbook of the same model type Panasonic Press F2 for Setup Panasonic Press F2 for...

Страница 27: ...ot the machine and enter a special BIOS mode Useful for batteries that have shorter than expected run times Resets the expected power levels at each state effectively resetting the meaning of 0 100 Not the same as refreshing a Ni Mh battery that has memory issues Utility recalibrates the battery level by fully charging and discharging the main battery and logging each state during that period of t...

Страница 28: ...will log out of windows reboot the machine and enter a special BIOS mode NEVER REMOVE THE AC ADAPTER DURING BATTERY RECALIBRATION NEVER POWER THE UNIT OFF DURING A BATTERY RECALIBRATION THE BATTERY MAY BECOME DAMAGED IF THE BATTERY RECALIBRATION IS INTERRUPTED YOU MUST RUN THE BATTERY RECALIBRATION AGAIN IF THE UNIT HAS BEEN DISTURBED DURING THE BATTERY CALIBRATION UTILITY ...

Страница 29: ...ess Connection Software fails Wireless Connection Software does not see the modem Check for Device Manager has an entry for Sierra Wireless Modem under Modems Network Adapters and COM Ports Wireless Switch is on If it is in the ON Position move it back and forth from the OFF position to the ON position wait a few seconds in between each action and listen for the audible beep of a USB device being ...

Страница 30: ... does not connect to wireless network Wireless Modem has intermittent connection to the wireless network Check for Make sure that the wireless modem has been activated by using the Carrier s Connection Manager or contact your Carrier Account Representative Contact your Carrier Account Representative to have the modem reset on the Network Download the latest PRL Preferred Roaming List or contact yo...

Страница 31: ...Cursor does not track correctly Steps Calibrate the touch screen using the Calibration Utility If logged in as a user log in as an Administrator calibrate the touch screen and test the touch screen s functionality Check the touch pad and touch screen area for dirt or debris Reinstall the touch screen driver and software Panasonic Press F2 for Setup Panasonic Press F2 for Setup ...

Страница 32: ...ity periodically to maintain proper functionality Symptom Cursor Jumps when in use Cursor is erratic Cursor moves in different direction Cursor does not track correctly Confirm Use a drawing program such as MS Paint to confirm cursor behavior The Calibration Utility test can also confirm the behavior of the cursor The end user has not changed the touch screen parameters immediately prior to the is...

Страница 33: ...intain proper functionality Symptom Cursor Jumps when in use Cursor is erratic Cursor moves in different direction Cursor does not track correctly Steps Calibrate the touch screen using the Calibration Utility If logged in as a user log in as an Administrator calibrate the touch screen and test the touch screen s functionality Check the touch pad and touch screen area for dirt or debris Reinstall ...

Страница 34: ...er functionality Symptom Touch Screen does not function at all Touch Screen works intermittently Touch Screen will not calibrate Calibration program will not save calibration points or ends in an error when exiting Steps If logged in as a user log in as an Administrator calibrate the touch screen and test the touch screen s functionality Check the touch pad and touch screen area for dirt or debris...

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