61
4.1.8.
Service Mode 8 (Check & Call)
4.1.8.1.
Overview
This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine
maintenance to their customers by alerting them of equipment problems. It also can be used as a Supply
Sales Tool by alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
1. The machine’s printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-
registered telephone number.
4. When the unit detects Low Toner, it can automatically transmit the Maintenance Alert Report to the pre-
registered telephone number.
5. When the unit detects Low Toner, it can automatically print out the Toner Order Form with pre-
registered order information.
4.1.8.2.
Printer Reports
•
Conditions under which a report can be printed or transmitted
1. Manual print
The Printer Report can be printed by Service Mode 3. (See Sect. 4.1.3.1.)
2. Automatic transmission/printout
3. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service Alert
Report to the pre-registered telephone number. However, the unit will not transmit the Service Alert
Report if it finds the same error within the same date in the error log.
4. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report to
the pre-registered telephone number. Refer to the Printer Error Code Table.
5. Toner Cartridge Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-
registered order information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory
transmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
•
Printer Error Code Table
Info.
Code
Printer
Error Code
LED/LCD
Log
Only
Tx
Report
Condition
Content of Error
001
11
JAM
O
R/C
Paper Jam 1st Cassette.
002
12
JAM
O
R/C
Paper Jam 2nd Cassette.
007
14-18
JAM
O
R/C
Paper Exit Error.
010
00
NO PAPER
R/C
No Paper in 1st or 2nd
Cassette.
011
64, 65
NO
Cassette
S
No 1st or 2nd Cassette.
021
22-26
O
S
R/C
Fuser Problem / LP
Thermistor disconnected
Problem
041
00
TONER
O
S/R/C
No Toner
043
00
TONER
O
M
S/R/C
Low Toner Warning
045
61
TONER
O
S
No Toner Cartridge
051
54
O
S
R/C
Printer Error
