Troubleshooting
10
Camera image
is not displayed.
• ActiveX
®
Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion
JPEG). For the ActiveX Controls installation method, see
page 19 of the Operating Instructions on the Setup CD-ROM
when using Microsoft
®
Windows
®
XP Service Pack 2, or see
page 18 of the Operating Instructions on the Setup CD-ROM
when using other operating systems.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
164 of the Operating Instructions on the Setup CD-ROM).
The Top page or
the image is not
displayed on the
cell phone.
• Only IP address and port number are entered.
Enter "/mobile" after entering "IP Address:Port Number".
• The 320 x 240 resolution image is not displayed.
Cell phones does not support 320 x 240 resolution image.
• The file size of the image is exceeding the capacity of the cell
phone.
View the image at 160 x 120 resolution.
A gray screen is
displayed.
• There are currently more than 30 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 30, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images.
• The video (Motion JPEG) display period is set on the General
User page.
When you view video continuously, set [Unlimited] for the
limit continuous motion JPEG (see page 84 of the Operating
Instructions on the Setup CD-ROM).
Problem
Cause and Remedy
