Troubleshooting
[For assistance, please call: 1-800-272-7033]
9
The Top page is
displayed on the
LAN, but not
displayed from
the Internet.
• The default gateway address may be wrong.
Set the correct default gateway address (see page 43 or
page 48 of the Operating Instructions on the Setup CD-
ROM).
• UPnP
TM
is disabled on the router.
Enable UPnP
TM
on the router following the router manual.
• Port forwarding is not enabled on the router (see page 64 of the
Operating Instructions on the Setup CD-ROM).
Enable port forwarding seeing the router manual for details.
• Firewalls such as packet filtering on the router is blocking
camera access.
Set the router to allow access to the camera seeing the
router manual for details.
• You are accessing the camera with an IP address for local
camera access.
Access the camera with the global IP address of the router
and port number of the camera.
Authentication
windows are
consequently
displayed.
• User name and password for the administrator or general users
are changed.
Close the web browser, and access the camera again.
Only half of the
image is
displayed.
• You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
Problem
Cause and Remedy
