Troubleshooting
22
Miscellaneous
Problem
Cause and Remedy
ActiveX cannot
be installed.
• Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is
not updated.
• The firmware updating is not completed due to power off,
network failure or other causes.
Update the firmware again following the next procedures.
*
1
See page 137 of the Operating Instructions on the Setup CD-
ROM about updating firmware.
Shortcut icon is
not displayed in
the My Network
Places folder.
• UPnP
TM
Windows component is not installed in Windows XP or
Windows Me.
Install UPnP
TM
Windows component in Windows XP or
Windows Me (see page 167 of the Operating Instructions on
the Setup CD-ROM).
You cannot
solve problems.
• Call our customer call center at 1-800-272-7033.
No
Yes
No
Yes
Disconnect the plug of the AC cord of the
camera from the outlet, and reconnect it again.
Enter the IP address on the web browser to access
the camera.
Is the Top page displayed?
Is the version updated?
Access the Setup page and click [Status].
Check the firmware version on the Status page.
Update the firmware*
1
.
The firmware update is completed.
