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Problem

Cause and Solution

Operation is unresponsive or
incorrect.

•

Cables or cords may not be connected properly.

→

Check that all cables to the KX-VC500 are connected properly.
(Page 15)

•

An error has occurred.

→

Turn off the KX-VC500 and restart it.

•

There may be a problem with your communication lines.

→

Contact your dealer.

The remote control is
unresponsive.

•

The batteries are depleted.

→

Replace with new batteries.

•

The remote control is being used out of the signal reception range.

→

Make sure to use the remote control within the signal reception range.
(Page 14)

•

The remote control ID differs between the KX-VC500 and the remote
control.

→

Change the settings so that the remote control ID of the KX-VC500 and
the remote control match. Perform the following procedure:

Press [Home] on the KX-VC500.

•

The Home screen is displayed. Check the remote control ID of
the KX-VC500. (Page 25)

Note

•

If the remote control ID is not displayed on the Home
screen, contact your dealer.

Press and hold

[·]

and

[#]

at the same time.

Within 2 seconds after you release the buttons, press the number
(

) corresponding to the ID displayed on the Home screen.

Note

•

If the remote control is still unresponsive after performing
the procedure above, contact your dealer.

User Manual

Additional Information

Содержание KX-VC500

Страница 1: ... a Panasonic HD Visual Communication Unit Please read this manual carefully before using this product and save this manual for future use In this manual the suffix of each model number e g KX VC500EX is omitted unless necessary HD Visual Communication Unit ...

Страница 2: ... easily begin a video conference call by pressing the KX VC500 s One Touch Connection button followed by the Start button Page 28 Home Electronics style Remote Control Operation and Simple Easy to Understand Graphical User Interface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In per...

Страница 3: ...tained from MPEG LA LLC See http www mpegla com All other trademarks identified herein are the property of their respective owners Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and other conditions Relevant conditions apply to this software Therefore please read license information about GPLs...

Страница 4: ...arty Conference 3 party Conference 4 party Conference 28 Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 31 Calling by Entering an IP Address 33 Calling from the Call History 35 Answering a Video Conference Call 37 Changing the Screen Layout 39 Changing the Screen Layout during a 2 party Video Conference Call 39 Changing the Screen Layout during a 3 party Vid...

Страница 5: ... 70 Making Administrator Menu Settings 71 Logging in to the Administrator Menu 71 Making Language Settings 71 Making Encryption Settings 72 Making Software Update Settings 73 Updating Software 73 Making Screen Standby Settings 74 Making Administrator Password Settings 75 Performing System Initialisation 75 Making Local Site Settings 76 Registering a Local Site 76 Selecting a Local Site 77 Editing ...

Страница 6: ...urce voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet...

Страница 7: ...hands Danger of electric shock exists When disconnecting the unit grasp the plug instead of the cord Pulling on a cord forcibly can damage it and cause fire or electric shock During thunderstorms do not touch the unit and plug It may cause an electric shock Operating Safeguards Do not disassemble this unit Only qualified personnel should service this unit Disassembling the unit may expose you to d...

Страница 8: ...unit to the type of electric power specified on the label affixed to the unit Confirm the type of electric power supplied to the installation site if necessary Battery The battery contains diluted sulfuric acid a very toxic substance If the battery leaks and the liquid inside spills on the skin or clothing immediately wash it off with plenty of clean water If the liquid splashes into eyes immediat...

Страница 9: ...face Serious damage and or injury may result if the unit falls Allow 10 cm clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Battery Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries Thi...

Страница 10: ...the microphone Cards might become unusable 8 Do not bring the device near items that emit electromagnetic waves or that are magnetised high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malfu...

Страница 11: ...closure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures To prevent illegal access from the Internet activate a Firewall Privacy and Right of Publicity By installing and...

Страница 12: ...e letter L or coloured RED Under no circumstances should either of these wires be connected to the earth terminal of the three pin plug marked with the letter E or the Earth Symbol How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover For users in the European Union only Information for Users on Collection and Disposal of Old Equipment and used Ba...

Страница 13: ...essure level is 70 dB A or less according to EN ISO 7779 This equipment is not for use at video display work stations according to BildscharbV For users in Taiwan only WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice This product contains a CR coin lithium battery When dispo...

Страница 14: ...t button Press to make or manually answer video conference calls Page 28 Page 37 End button Press to end a video conference call Power button Turns the power on and off Page 24 Status LED Shows the operational status of the KX VC500 Page 18 Home button Press to display the Home screen Page 25 One Touch Connection buttons LED lit Press to select a dial destination from up to 5 destinations displaye...

Страница 15: ...era terminal Used to connect a second sub video camera with an HDMI cable for sharing video contents apart from the main video camera Page 52 RGB terminal Used to connect a computer for sending screens to participants Page 49 HDMI terminal Page 20 Used to connect to the display with an HDMI cable Component terminal Page 23 Used to connect to the display with a component video cable Audio Out L R j...

Страница 16: ...lect a tone equaliser setting during a call Page 48 Press to mute the microphone during a call so that the other party cannot hear your voice Page 46 Press to display your contact list This can only be pressed from the Home screen Press to enter screen standby mode Page 18 Press to make or manually answer video conference calls Page 28 37 Press to move the cursor and select items Press to display ...

Страница 17: ...her video conference call participants cannot hear you Page 46 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress Note Up to 4 Boundary Microphones can be connected in cascade Contact your dealer for purchase information User Manual 17 Preparation ...

Страница 18: ...deo Out On Off button is pressed the KX VC500 enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the KX VC500 or remote control is operated or when a video conference call is received Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Chec...

Страница 19: ... It takes about 7 seconds to return from screen standby mode The length of time may vary depending on the type of display you are using User Manual 19 Preparation ...

Страница 20: ...roprietary cable C Use only the included cable Push and turn the connector of the proprietary cable until it clicks If the connector does not click try reconnecting the cable with the top and bottom of the connector reversed General purpose microphone Connect the microphone to the Audio In L R jack on the back of the KX VC500 using the stereo pin plug cable D after amplifying the signal to line le...

Страница 21: ...ry Microphones can be connected in cascade There are no separate terminals for input and output on the Boundary Microphones Also Boundary Microphones and general purpose microphones can be used simultaneously Note Make sure that the microphones are placed at least 1 m away from the display and speakers Do not connect more than 4 Boundary Microphones Doing so will cause all Boundary Microphones to ...

Страница 22: ...re varies according to the level of surrounding and the number of microphones being used Place microphones accordingly referring to the following table Noise level Micro phone 40 dBsplA a quiet room 45 dBsplA a regular room 50 dBsplA a noisy room 1 approx 3 m approx 2 2 m approx 1 2 m 2 approx 2 8 m approx 1 5 m approx 1 m 3 approx 2 3 m approx 1 3 m 4 approx 2 m approx 1 1 m 22 User Manual Prepar...

Страница 23: ... Place the speakers either side of the display as follows Microphone Main video camera Display Speaker Speaker Notice Place the speakers either side of the display If you place the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match on the other party s side Connecting ...

Страница 24: ... Power button on the front of the KX VC500 The Power LED and all of the One Touch Connection button LEDs turn on Then the One Touch Connection button LEDs turn off the Status LED starts flashing blue slowly and the Home screen is displayed When the power is turned off the Power LED turns off 1 24 User Manual Preparation ...

Страница 25: ...ll be shortened and ended with Remote Control ID Displays the remote control ID of the KX VC500 when it is set Page 68 Guide Displays operations you can perform with the remote control Status Indication The status of the KX VC500 is displayed with an icon Icon Status Microphone is muted LAN cable or peripheral connection error no connection device error etc Note If the MIC detection setting has be...

Страница 26: ...ideo camera Unit Information Displays the KX VC500 s name IP address maximum bandwidth and encryption status Guide Displays operations you can perform with the remote control when performing features or changing settings Menu List Displays the various functions you can use and settings available to change Status Indication The status of the KX VC500 is displayed with an icon Page 25 26 User Manual...

Страница 27: ...alls the icon is displayed on each site screen but not on your own image Also the icon is not displayed when the video conference call screen is not visible due to a layout change Video Image Displays the other party s video your own video or video from the secondary video input such as a computer display or a sub video camera Page 49 Page 52 Subscreen Depending on the screen layout your own video...

Страница 28: ...rence call even if only one party ends the video conference call the rest of the parties will also be disconnected A video conference call will start with only the parties that answered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call Calling Using Speed Dial 2 party Conference 3 party Conference ...

Страница 29: ...een is displayed 3 2 1 4 2 With the dial keys enter a One Touch Connection number 1 to 5 The information registered in the selected One Touch Connection number is displayed 3 Press Start to start the call You can also start the call pressing Enter 4 When you want to end the call press End The Home screen is displayed User Manual 29 Starting a Video Conference ...

Страница 30: ...displayed 4 5 3 2 1 6 2 Select Contact List using and press Enter The contact list screen is displayed Note If you press G the contact list modification screen will be displayed and the entry can be modified Page 59 3 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order 4 With the dial keys enter a speed dial number 1 to 99 5 Press Start to start the call 6 W...

Страница 31: ...ical order of Group Site Note You can also open the contact list screen pressing Contact from the Home screen 3 Select the entry you want to call using You can switch the index tab back and forth using Index tabs in which no entries exist will be skipped Press a numeric button on the remote control to switch to the index tab assigned to that button as shown below Numeric button 1 2 3 4 5 6 7 8 9 0...

Страница 32: ...4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 32 User Manual Starting a Video Conference ...

Страница 33: ... press R or G to switch the screen to that button s pre assigned screen to enter the IP addresses of multiple parties The screen displayed by each button depends on the screen currently in use Display 1 point 2 points 3 points Input screen 1 2 party Conference Input screen 2 3 party Conference Input screen 3 4 party Conference Input Screen Example When using Input screen 1 R The screen will be swi...

Страница 34: ...hen entering the IP address by following the procedure below 1 Press B The contact list screen is displayed 2 Use to select the contact you want to refer to You can use to select the displayed tab Page 31 You can use the numeric buttons of the remote control to select the displayed tab Page 31 3 Press Enter The display returns to the input screen You cannot enter the IP address using the call hist...

Страница 35: ...y video conference calls can be made using the outgoing call history If consecutive video conference calls are made to the same destination only the latest call will appear in the outgoing call history For video conference calls made using the contact list the contact name is displayed For video conference calls made by entering the IP address directly the IP address is displayed The IP address is...

Страница 36: ...played In the outgoing call history if a party is registered in your contact list the contact name is displayed However when calling by entering an IP address even if the party is registered in your contact list their IP address is displayed When a contact in the incoming call history is newly added to your contact list the incoming call history will be updated to display the contact s information...

Страница 37: ...call ring and a dialogue box is displayed When the caller is registered in the contact list the caller s group site is displayed When the caller is not registered the caller s IP address is displayed Operation with the Main Unit 1 Press Start The video conference begins 1 Operation with the Remote Control 1 Press Start You can also answer the video conference call by pressing Enter The video confe...

Страница 38: ...When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins 38 User Manual Starting a Video Conference ...

Страница 39: ...ty s image is displayed full screen and your own image is displayed in the upper right subscreen Layout 3 Your own image is displayed full screen 1 A B B A Layout 1 Layout 2 Layout 3 A Other Site B This Site Note You can press B R or G to switch the screen layout to that button s pre assigned layout B Other Site Layout 1 R Both Sites Layout 2 G This Site Layout 3 When using a secondary video sourc...

Страница 40: ...ss Layout Layout 1 Image of Site 1 on the left and image of Site 2 on the right Layout 2 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 3 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscreen Layout 4 Your own image is displayed full screen 1 A B A B Layout 1 Layout 2 C B A Layout 4 Layou...

Страница 41: ...n Layout Side by Side Layout 1 Site 1 2 Layout 2 Site 1 2 Layout 3 This Site Layout 4 Example When using Layout 2 B The screen layout will be switched to Layout 3 R The screen layout will be switched to Layout 4 G The screen layout will be switched to Layout 1 When using a secondary video source Page 49 Page 52 the screen layout cannot be changed User Manual 41 Changing the Screen Layout ...

Страница 42: ...ayout Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen Layout 5 The image of Site 3 is displayed full screen Layout ...

Страница 43: ... 5 B D A C A B C A D B C 1 Image edges are trimmed and the image is centred Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use User Manual 43 Changing the Screen Layout ...

Страница 44: ...Site Layout 6 Example When using Layout 3 B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 When using a secondary video source Page 49 Page 52 the screen layout cannot be changed 44 User Manual Changing the Screen Layout ...

Страница 45: ...Pressing will decrease the volume of the other party s voice 3 After about 3 seconds the volume level bar disappears Note You can set the volume level of a video conference call before starting the call Page 62 After ending a video conference call the volume level returns to the volume level set before starting the call You cannot adjust the display s volume User Manual 45 A d j u s t i n g t h e ...

Страница 46: ... the LED light on the Boundary Microphone Page 17 becomes red Make sure the colour of the LED changes Pressing MIC Mute again will unmute the microphone 1 Muting the Microphone Operation with the Boundary Microphone 1 Press the MIC Mute button An icon appears in the status display area of the screen Page 25 and the LED light on the Boundary Microphone Page 17 becomes red Make sure the colour of th...

Страница 47: ...ced 1 Press Y Whisper Mode ON is displayed and noise reduction is enabled Pressing Y again will display Whisper Mode OFF and noise reduction is disabled Note You can set whether to enable noise reduction for a video conference call before starting the call Page 64 After a video conference call is finished the noise reduction setting returns to the value set before starting the call 1 User Manual 4...

Страница 48: ... low pitched sounds are amplified Voice makes voices easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear 3 After about 3 seconds the tone control dialogue box disappears Note You can set the tone of a video conference call before starting the call Page 62 After a video conference call is finished the tone setting returns...

Страница 49: ... monitor output to the back of the KX VC500 using a VGA cable Page 15 Make sure the cable used has the correct connector shapes to connect to both your computer and to the KX VC500 You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time The computer screen resolutions supported by the KX VC500 are VGA 640 480 SVGA 800 600 and X...

Страница 50: ...ay their own computer s screen If a sub video camera is connected you can also switch to the sub video camera image by pressing Camera Sub Page 52 Only the party that pressed PC can perform this operation To return to displaying your computer s screen press PC While displaying your computer s screen you can switch to displaying the other party s image in Layout 1 by pressing B Page 39 Page 40 Page...

Страница 51: ...button can perform this operation Note On the Home screen you can also display the computer s screen on your display by pressing PC While the computer s screen is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main User Manual 51 Displaying Other Video Sources ...

Страница 52: ... Internet 1 DCE Data Circuit terminating Equipment Connecting the Sub Video Camera Connect a video camera to the back of the KX VC500 using an HDMI cable Page 15 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time Only video cameras that can output 1080i resolution using HDMI can be used 52 User Manual D...

Страница 53: ...y pressing PC Page 49 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Camera Sub While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 39 Page 40 Page 42 However the other party cannot perform this operation and the other party cannot confirm if...

Страница 54: ...ub video camera s image on your display by pressing Camera Sub While the sub video camera s image is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main 54 User Manual Displaying Other Video Sources ...

Страница 55: ...ar after a black screen is displayed for about 1 second If you press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again If the network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will be displayed 3 Press G The display switches from the still...

Страница 56: ...ction is not normally operating MIC displays the connection status of the Boundary Microphone only The connection status of general purpose microphones is not displayed If the MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone will not be displayed Page 64 2 1 2 Press Back The display returns to the screen in use before the connections ...

Страница 57: ...t displayed when communication is not occurring If Status is pressed twice during a video conference call you can press R to switch to the next screen That screen displays the IP address packet loss rate connection bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site 3 2 Press Back The display returns to the screen in use before the step 1 wa...

Страница 58: ...g items for input Group Site Enter a name for the contact up to 24 characters Page 79 Speed Dial Enter a speed dial number 1 99 Multi Point Use to select No IP Address Enter an IP address If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 4 Press G A dialog...

Страница 59: ...ontact list screen is displayed Note To continue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Editing Contact Information 1 Press Menu The Menu screen is displayed 2 Use to select Contact List and press Enter The contact list screen is displayed 3 Use to select the contact you want to edit You can use to select the displayed tab Page 31 You can us...

Страница 60: ...ote To refer to the incoming call history press G 3 Use to select the single party entry you want to add as a contact and press B The contact list registration screen is displayed 4 Use to select the necessary items and input information Page 79 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The outgoing or incoming call history screen i...

Страница 61: ... is displayed Changing System Settings Note If a video conference call is received while data is being entered the data entry is interrupted and any unsaved data is lost Setting the Unit Name 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select System Settings and press Enter The unit name setting screen is displ...

Страница 62: ...ress Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Use to select Network Settings and press Enter The network settings screen is displayed 4 Use to select the items you want to set and input the relevant data If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP add...

Страница 63: ... sample of the following items by pressing R Welcome Screen Vol Ringback Tone Vol Ring Tone Vol 5 Press G A dialogue box to confirm the saving of settings is displayed 6 Use to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Making Connection Settings 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The ...

Страница 64: ... the display resolution may be lower than when HD or Auto is selected If the field frequency is different between parties in a video conference call the maximum resolution will be HD even if you have specified Full HD When making a 3 party video conference call the main video camera will be automatically set to HD even if you have specified Full HD When making a 4 party video conference call the m...

Страница 65: ...ew the setting information for the KX VC500 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press The next page is displayed 4 Use to select System Info and press Enter The unit information screen is displayed Page 57 5 Press Home The Home screen is displayed Setting the Mic Position You can specify where a Boundary Micro...

Страница 66: ...en is displayed Note If the manual settings screen is displayed proceed to step 6 5 Press B The manual settings screen is displayed 6 Use to select the Boundary Microphone you want to configure and press Enter 7 Use to select the Boundary Microphone s relative position Left side Sounds on left side are played Right side Sounds on right side are played Center Mono All sounds are played through both...

Страница 67: ...t side Mic 2 Center Mono Mic 3 Left side Note Make some noise near the Boundary Microphone is displayed to indicate which Boundary Microphone picks up the noise is not displayed when the Boundary Microphone is mute is not displayed when multiple Boundary Microphones pick up the sound at the same time might be displayed by pressing the Mic Mute button when the Boundary Microphone is mute 8 Press G ...

Страница 68: ...control ID ID1 default ID2 ID3 for the KX VC500 Check ID mismatch Use to select ON default or OFF When ON is selected if the KX VC500 receives a signal from a remote control that has an ID different from the one specified on the Home screen a warning is displayed Follow the procedures on the screen to change the remote control ID When OFF is selected even if the KX VC500 receives a signal from a r...

Страница 69: ...e you are entering an IP address 1 Press Menu The Menu screen is displayed 2 Use to select Settings and press Enter The system settings screen is displayed 3 Press The next page is displayed 4 Use to select Network Test and press Enter The network test screen is displayed 5 Enter an IP address If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Exa...

Страница 70: ...agnosis ends Note If you do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the KX VC500 until remote maintenance is finished However turning the power off and then back on canc...

Страница 71: ...Please enter the administrator password that was set during installation If you forget the administrator password please contact your dealer 6 Use to select Login and press Enter The admin menu screen is displayed Making Language Settings 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Use to select Language Setting and press Enter The language settings screen is dis...

Страница 72: ...red against such actions 1 Login to the administrator menu Page 71 The admin menu screen is displayed 2 Use to select Encryption and press Enter The encryption settings screen is displayed 3 Use to select the following items for input Access mode Use to select Admin default or User When Admin is selected only the network administrator can change the encryption setting When User is selected any use...

Страница 73: ...oxy server to see if there are updates for your software on start up If updates are available a dialogue box is displayed on the Home screen When OFF is selected the KX VC500 will not automatically look up the DNS server or proxy server to see if there are updates for your software on start up 4 Press G A dialogue box to confirm the saving of settings is displayed 5 Use to select Yes and press Ent...

Страница 74: ...Manual If the checking downloading or installing of a software update fails an error message is displayed Press Enter to restart the system Please try the following a Check that the DNS server s IP address or the proxy server s IP address and proxy port are correct and then try updating the software again b If the above step is unsuccessful try updating the software again later The network may be ...

Страница 75: ...in menu screen is displayed 2 Press The next page is displayed 3 Use to select Password Settings and press Enter The password settings screen is displayed 4 Use to select the following items and enter a password 4 10 digits Current password Enter the current password default 00000000 New password Enter the new password Retype new password Enter the new password again Note Please change the default...

Страница 76: ...ertain basic network settings Registering a Local Site 1 Press Menu The Menu screen is displayed 2 Use to select Select local site and press Enter The select local site screen is displayed 3 Use to select Not Registered and press B The local site settings screen is displayed 4 Use to select the following items for input Local site name Enter a name for the local site IP Address Enter an IP address...

Страница 77: ...played Note When you select a local site the name entered in Local site name is displayed instead of the unit name in the unit information If you turn the power off and then back on the local site is returned to the default site To return to the default site turn off the power and then turn it back on or use the following procedure 1 Repeat steps 1 2 2 Use to select the currently selected local si...

Страница 78: ...en is displayed Deleting Local Site Information 1 Press Menu The Menu screen is displayed 2 Use to select Select local site and press Enter The select local site screen is displayed 3 Use to select the local site you want to delete 4 Press R A dialogue box to confirm deletion is displayed 5 Use to select Yes and press Enter The select local site screen is displayed 6 Press Home The Home screen is ...

Страница 79: ...ge that can be input depends on which language is selected through system settings Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right User Manual 79 I n p u t Input ...

Страница 80: ...aracter 2 Eastern Europe Mode Number Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4...

Страница 81: ...rope Mode Number Mode 1 1 1 1 1 1 AÄBCaäb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOÖmn oö6 6 PQRSßpq rsß7 7 TUÜVtuüv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aäbcAÄB C2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoöMNO Ö6 pqrsßPQR Sß7 tuüvTUÜV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHI...

Страница 82: ...1 1 1 1 1 AÀÂÆBC Çaàâæbc ç2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉÊËF deèéêëf 3 3 GHIÎÏghiîï 4 4 JKLjkl5 5 MNOÔŒ mnoôœ6 6 PQRSpqr s7 7 TUÙÛÜVt uùûüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàâæbcçA ÀÂÆBCÇ2 deèéêëfD EÈÉÊËF3 ghiîïGHIÎÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoôœM NOÔŒ6 pqrsPQR S7 tuùûüvTU ÙÛÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD ...

Страница 83: ...ode Number Mode 1 1 1 1 1 1 AÀBCaàb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉFde èéf 3 3 GHIÌghiì4 4 JKLjkl5 5 MNOÒÓm noòó6 6 PQRSpqr s7 7 TUÙVtuùv 8 8 WXYZwxy z9 9 0 Space 0 _ 1 aàbcAÀB C2 deèéfDEÈ ÉF3 ghiìGHIÌ4 jklJKL5 JKLjkl5 jklJKL5 mnoòóMN OÒÓ6 pqrsPQR S7 tuùvTUÙV 8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4...

Страница 84: ...ode Number Mode 1 1 1 1 1 1 AÁBCaáb c2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÉFdeé f 3 3 GHIÍghií4 4 JKLjkl5 5 MNÑOÓm nñoó6 6 PQRSpqr s7 7 TUÚÜVtu úüv8 8 WXYZwxy z9 9 0 Space 0 _ 1 aábcAÁB C2 deéfDEÉ F3 ghiíGHIÍ4 jklJKL5 JKLjkl5 jklJKL5 mnñoóMN ÑOÓ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4...

Страница 85: ...e 1 1 1 1 1 1 AÁÄBCaá äbc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁÂ ÃÄÅÆBC Ç2 2 DEÈÉËFd eèéëf 3 3 GHIÍÏghiíï 4 4 JKLjkl5 5 MNOÓÖm noóö6 6 PQRSpqr s7 7 TUÚÜVtuú üv8 8 WXIJYZw xijyz9 9 0 Space 0 _ 1 aáäbcAÁÄ BC2 deèéëfDE ÈÉËF3 ghiíïGHIÍÏ 4 jklJKL5 JKLjkl5 jklJKL5 mnoóöMN OÓÖ6 pqrsPQR S7 tuúüvTUÚ ÜV8 wxijyzWX IJYZ9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊË...

Страница 86: ...urrently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted If the cursor is within a line of characters the character to the right of the cursor will be deleted Inserting Characters Use to move the cursor to the posit...

Страница 87: ...Control Batteries For users in Taiwan only 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover User Manual 87 M i s c e l l a n e o u s Miscellaneous ...

Страница 88: ...st clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Do not use the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzene Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings...

Страница 89: ...ay and select the input that the KX VC500 is connected to The KX VC500 is in screen standby mode Pushing a button on the KX VC500 or the remote control or receiving a video conference call will end standby mode and the display will return Note The network administrator can set the length of time until the KX VC500 enters screen standby mode Page 74 When connecting a device equipped with HDCP High ...

Страница 90: ...ception range Page 14 The remote control ID differs between the KX VC500 and the remote control Change the settings so that the remote control ID of the KX VC500 and the remote control match Perform the following procedure 1 Press Home on the KX VC500 The Home screen is displayed Check the remote control ID of the KX VC500 Page 25 Note If the remote control ID is not displayed on the Home screen c...

Страница 91: ... then contact your network administrator or dealer Page 57 There is not enough bandwidth During a 4 party video conference call at least 1 5 Mbps of bandwidth is required Change the Max Bandwidth setting to a value of 2 0Mbps or higher Page 63 There may be a problem with your communication lines Contact your dealer The maximum bandwidth changes during a video conference call The maximum bandwidth ...

Страница 92: ...on lines Contact your dealer The sound cuts out You are too far from a microphone Speak close to a microphone The microphone or KX VC500 is being moved during a video conference call Do not move the KX VC500 or the microphone during a video conference call The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object There may be a p...

Страница 93: ...ition speakers on either side of the display When the MIC position is set automatically if the other party places the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match The MIC positions set manually by the other party are incorrect Ask the other party to confirm the m...

Страница 94: ...ty Delete unneeded contacts Page 59 Invalid IP Address The format of the entered IP address is invalid Enter the IP address correctly in the format XXX XXX XXX XXX decimal values separated by periods For values of only 1 or 2 digits enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcas...

Страница 95: ...e sure that all devices on the network have unique IP addresses assigned Cooling Fan Malfunction Please turn off the system and call for service The CPU cooling fan within the device has stopped Quickly turn off the power Contact your dealer Check main camera setting Check camera Set the main camera HDMI output to 1080i Safe mode If is pressed the system enters safe mode after restart A standard d...

Страница 96: ... the call will be disconnected Call failed due to software version mismatch A video conference call to an incompatible device was attempted Check the other party s device Video conference calls cannot be made to devices other than a Panasonic KX VC500 A video conference call to a KX VC500 with an incompatible software version was attempted Check the software version of all parties Update the KX VC...

Страница 97: ... of the remote control contact your dealer If multiple remote controls with assigned IDs will be used close together or if you do not want this message to be displayed select OFF for Check ID mismatch Page 68 The IP Address is invalid Please enter a valid IP Address The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal n...

Страница 98: ...t time If you select No the call is disconnected Miscellaneous Problem Cause and Solution Safe Mode is displayed on the screen A standard definition 640 480p 720 480p video camera signal has been detected Disconnect the video camera from the KX VC500 and reset the KX VC500 by turning off its power then turning it back on Check to make sure the video camera s resolution is set to HD 1920 1080i and ...

Страница 99: ...od Stereo Monaural 1 Transmission Call Control SIP Other AV QoS Call Control Encrypted Transmission AES External Interface Video Inputs HDMI Camera 2 RGB PC 1 Switchable 3 inputs Video Output HDMI 1 RCA Component 1 Audio Input Boundary Microphone port 1 RCA Stereo 1 Audio Output RCA Stereo 1 Audio output to display is via HDMI Network RJ45 port 1 Other Camera Control RS 232C Serial Port 1 Maintena...

Страница 100: ...setting 71 LED Patterns 18 Local Site setting 76 M Making a Video Conference Call 28 Mic Position setting 65 Microphones 21 Muting the Microphone 46 N Network Test performing 69 Network setting 62 Noise reduction 47 O Optional Accessory 17 P Part Names and Usage 14 Ports Main Unit 15 Privacy 11 Protecting Information 11 R Remote Control setting 68 Remote Maintenance performing 70 Right of Publicit...

Страница 101: ...User Manual 101 Notes ...

Страница 102: ...ent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 KK1010KU0 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan For EU only Hagenauer Strasse 43 65203 Wiesbaden Germany For information of Compliance with EU relevant Regulatory Directives Contact Panasonic Testing Centre Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Winsbergring 15 22525 Ham...

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