For example:
•
To enter January, press [1] [#].
8.
Enter the day, then
#
.
9.
Enter the last 2 digits of the year, then
#
.
10.
2
to accept.
3.6 Recording Messages
The Message Manager is responsible for recording
various system messages (menus, voice labels, system
prompts, and system caller names) and is also
responsible for maintaining the following:
•
Company Greetings
: A maximum of 32 company
greetings for business/non-business and lunch/
break hours as well as holidays can be selected,
recorded, or deleted as necessary.
•
Company Name
•
Custom Service Menus
: A maximum of 100
custom service menus can be recorded. These
menus guide callers to the services they require
without the need for a human operator.
•
Voice Labels
: A maximum of 20 Mailbox Groups
can be created by the System Administrator. Each
list can have a voice label.
•
System Prompts
: The Message Manager can
change system prompts by recording new prompts
and restoring them.
•
Multilingual Selection Menu
: With this menu,
callers can select the language they prefer for voice
guidance). For example, the Message Manager can
record a menu that announces:
"For English, press (7)."
"For French, press (8)."
"For Chinese, press (9)."
•
System Caller Names
: A maximum of 200 Caller
ID numbers can be registered by the System
Administrator. The Message Manager is
responsible for recording a name for each Caller ID
number.
•
On Hold Announcement Menu
: With this menu,
callers in a queue can listen to the announcement
or music while they are on hold.
Note
•
If the VPS is being programmed via KX-TVA
Maintenance Console, the Message Manager
cannot record any messages. The VPS will
announce, "Sorry, this function is not
available".
Recording Menus and Voice Labels
1.
Log in to the Message Manager’s mailbox.
•
See 3.1 Logging in to the Message Manager’s
Mailbox.
2.
5
to record messages.
3.
Select the desired number to record.
1
for Company Greetings.
2
for Company Name.
3
for Custom Service Menus.
4
for Voice Labels for Mailbox Groups.
5
for System Prompts.
6
for Multilingual Selection Menu.
7
for System Caller Names.
8
for On Hold Announcement Menu.
4.
For the item selected in step 3, follow these steps:
a.
For Company Greetings
: Enter the Company
Greeting Number (1-32).
b.
For the Company Name
: Go to step 5.
c.
For Custom Service Menus
: Enter a Custom
Service Number (1-100).
•
Enter [0] to record the Custom Service exit
prompt.
d.
For Voice Labels
: Enter a Mailbox Groups
number to labeled. (The System Administrator
assigns list numbers.)
e.
For the Multilingual Selection Menu
: Go to
step 5.
f.
For the On Hold Announcement Menu
: Go to
step 5.
5.
1
to change the message.
•
If a message has not yet been recorded, go to
step 7.
6.
1
to record a message.
2
to erase the current message, then go to step
3 or 4.
7.
1
to end recording.
8.
2
to accept.
9.
Repeat steps 4-8 to record other Company
Greetings, Custom Service Menus, and/or Voice
Labels.
Recording System Prompts
1.
Log in to the Message Manager’s mailbox.
•
See 3.1 Logging in to the Message Manager’s
Mailbox.
2.
5
5
Document Version 2.1 2010/01
Manager’s Manual
19
3.6 Recording Messages
