Useful Information
49
Answering system
Caller information is displayed late.
L
Depending on your service provider/telephone company,
the unit may display the caller’s information at 2nd ring or
later.
L
Move closer to the base unit.
I cannot dial the phone number edited
in the caller list.
L
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 33).
Time on the unit is shifted.
L
Incorrect time information from incoming Call Display
changes the time. Set the time adjustment to
“
Manual
”
(off) (page 28).
The 2nd caller’s information is not
displayed during an outside call. (Visual
Call Waiting feature does not function.)
L
In order to use Call Display, Call Waiting, or Visual Call
Waiting, you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Call
Display and Visual Call Waiting services.
Problem
Cause/solution
The unit does not record new
messages.
L
The answering system is not turned on for the line you
wish to record messages from. Select the desired line or
both lines, then turn the answering system on (page 35).
L
The message memory is full. Erase unnecessary
messages (page 36).
L
The answering system is activated for both lines, and the
1st caller is leaving a voice message. The 2nd caller
cannot leave a message, but the caller information will be
stored (page 32).
L
If you subscribe to the Voice Mail service, messages are
recorded by your service provider/telephone company not
your telephone. Change the unit’s number of rings setting
or contact your service provider/telephone company
(page 39).
I cannot operate the answering system.
L
Someone is using the unit. Wait for the other user to finish.
L
A caller is leaving a message. Wait for the caller to finish.
L
The handset is too far from the base unit. Move closer.
I cannot operate the answering system
remotely.
L
You are entering the wrong remote access code. If you
forgot the remote access code, store a new remote
access code (page 38).
L
Press each key firmly.
L
The answering system is turned off. Turn it on (page 39).
L
You are using a rotary/pulse telephone. Try again using a
touch-tone phone.
Problem
Cause/solution
TG9391C(e).book Page 49 Wednesday, August 27, 2008 2:36 PM