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1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
®
5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
®
[620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings
®
Main
®
Overflow Queuing Busy
®
Overflow No Answer
®
Miscellaneous
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
3
Max.
Queuing
Call
Capacity
*5
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Overflow Destination
*8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
*2
Sales
Engineering
Floating
Extn. No.
*1
601
602
Distribution
Method
*3
Ring
UCD
A
B
C
D
E
F
5
11
Max. No. of
Busy
Extensions
*4
*1
®
[622] Incoming Call Distribution Group Floating Extension Number
*2
®
[623] Incoming Call Distribution Group Name
*3
®
[624] Incoming Call Distribution Group Distribution Method
*4
®
[632] Maximum Number of Agents
*5
®
[628] Queuing Call Capacity
*6
®
[629] Queuing Hurry-up Level
*7
®
[626] Overflow Time
*8
®
[625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*9
The tenant number is required to determine the time mode (day/lunch/break/night) (
®
2.2.4 Time Service) and the music source
(for Music on Hold) for each group.
Feature Guide
49
1.2.2 Incoming Call Distribution Group Features
Содержание KX-TDE100
Страница 16: ...16 Feature Guide Table of Contents...
Страница 17: ...Section 1 Call Handling Features Feature Guide 17...
Страница 39: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 39 1 1 2 Internal Call Features...
Страница 95: ...User Manual References 1 2 1 Basic Calling Feature Guide 95 1 5 4 Trunk Call Features...
Страница 127: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 127 1 8 3 Call Monitor...
Страница 160: ...Feature Guide References 1 20 2 Flexible Buttons 160 Feature Guide 1 11 6 Flash Recall Terminate...
Страница 162: ...User Manual References 1 10 4 If a Host PBX is Connected 162 Feature Guide 1 11 7 External Feature Access EFA...
Страница 175: ...User Manual References 1 4 2 Holding a Call Feature Guide 175 1 13 1 Call Hold...
Страница 187: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 187 1 15 1 Paging...
Страница 238: ...Feature Guide References 1 30 4 QSIG Standard Features 238 Feature Guide 1 21 1 Integrated Services Digital Network ISDN...
Страница 287: ...Feature Guide References 3 1 Capacity of System Resources Feature Guide 287 1 25 2 PS Ring Group...
Страница 347: ...3 1 Capacity of System Resources User Manual References 1 2 1 Basic Calling Feature Guide 347 1 30 1 TIE Line Service...
Страница 383: ...User Manual References 1 14 1 Self Labelling KX NT366 only Feature Guide 383 1 31 4 Self Labelling KX NT366 only...
Страница 389: ...Section 2 System Configuration and Administration Features Feature Guide 389...
Страница 439: ...Section 3 Appendix Feature Guide 439...
Страница 453: ...Index Feature Guide 453...
Страница 459: ...Feature Guide 459 Notes...