1.24.2.2 Voice Mail DTMF Integration
Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other.
The PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answering
service between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform the
extension status (e.g., busy). The VPS sends the commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for a
specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailbox
number of the person you wish to leave your message for."
¯
The caller dials the mailbox number. Then, the dialled number is sent to the VPS via the PBX.
¯
The VPS sends the personal greeting to the caller, "You have reached Mike’s voice mail. I am sorry I cannot
take your call right now. Please leave a message and I will call you back."
¯
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM
(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailbox
number of the corresponding group or extension and any other digits required to the VPS automatically
using the caller-dialled number (Follow on ID). In this case, the caller can reach a mailbox without knowing
the mailbox number.
[Available Features for Follow on ID]
a.
FWD to a Mailbox
b.
Intercept Routing to a Mailbox
c.
Call Transfer to a Mailbox
d.
Listening to a Message in a Mailbox
2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
3.
VM
®
AA Service, AA
®
VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service or
vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
®
5.23 [3-8-2] VM(DTMF) Group—Group Settings—
Type
2.
DTMF Command Assignment
Assign the DTMF command to suit the VPS settings.
Feature Guide
269
1.24.2 Voice Mail Features
Содержание KX-TDE100
Страница 16: ...16 Feature Guide Table of Contents...
Страница 17: ...Section 1 Call Handling Features Feature Guide 17...
Страница 39: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 39 1 1 2 Internal Call Features...
Страница 95: ...User Manual References 1 2 1 Basic Calling Feature Guide 95 1 5 4 Trunk Call Features...
Страница 127: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 127 1 8 3 Call Monitor...
Страница 160: ...Feature Guide References 1 20 2 Flexible Buttons 160 Feature Guide 1 11 6 Flash Recall Terminate...
Страница 162: ...User Manual References 1 10 4 If a Host PBX is Connected 162 Feature Guide 1 11 7 External Feature Access EFA...
Страница 175: ...User Manual References 1 4 2 Holding a Call Feature Guide 175 1 13 1 Call Hold...
Страница 187: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 187 1 15 1 Paging...
Страница 238: ...Feature Guide References 1 30 4 QSIG Standard Features 238 Feature Guide 1 21 1 Integrated Services Digital Network ISDN...
Страница 287: ...Feature Guide References 3 1 Capacity of System Resources Feature Guide 287 1 25 2 PS Ring Group...
Страница 347: ...3 1 Capacity of System Resources User Manual References 1 2 1 Basic Calling Feature Guide 347 1 30 1 TIE Line Service...
Страница 383: ...User Manual References 1 14 1 Self Labelling KX NT366 only Feature Guide 383 1 31 4 Self Labelling KX NT366 only...
Страница 389: ...Section 2 System Configuration and Administration Features Feature Guide 389...
Страница 439: ...Section 3 Appendix Feature Guide 439...
Страница 453: ...Index Feature Guide 453...
Страница 459: ...Feature Guide 459 Notes...