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1.32 Computer Telephony Integration (CTI) Features
1.32.1 Computer Telephony Integration (CTI)
Description
Connecting a PC to a DPT, or connecting a CTI Server to this PBX, enables extension users to make use of
advanced features by using the stored data in the PC or the CTI Server. The features that are available through
CTI depend on the CTI application software used on connected PCs.
There are two types of CTI as follows:
1.
First Party Call Control
2.
Third Party Call Control
1.
First Party Call Control
A PC is connected to a DPT using a USB port (USB Module) attached to the DPT. The PC monitors the
status of the DPT and controls the DPT.
PBX
PC
USB
DPT
2.
Third Party Call Control
A CTI Server is connected to the PBX using a LAN port of the IPCMPR/IPCEMPR card as a CTI interface.
PCs monitor the status of the PBX and control the PBX via the CTI Server. When a call is received, the
CTI Server can be used to decide call routing, and to send information about the call to the destination
extension user’s PC. So, for example, if the call is from a customer, that customer’s account information
can be shown automatically on the screen of the PC at the same time as the call is received, depending
on the CTI software used. In Third Party Call Control, the PC does not control extensions directly.
PBX
IPCMPR
Card
CTI Server
PC
PC
LAN
LAN
384
Feature Guide
1.32.1 Computer Telephony Integration (CTI)
Содержание KX-TDE100
Страница 16: ...16 Feature Guide Table of Contents...
Страница 17: ...Section 1 Call Handling Features Feature Guide 17...
Страница 39: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 39 1 1 2 Internal Call Features...
Страница 95: ...User Manual References 1 2 1 Basic Calling Feature Guide 95 1 5 4 Trunk Call Features...
Страница 127: ...User Manual References 1 2 4 When the Dialled Line is Busy or There is No Answer Feature Guide 127 1 8 3 Call Monitor...
Страница 160: ...Feature Guide References 1 20 2 Flexible Buttons 160 Feature Guide 1 11 6 Flash Recall Terminate...
Страница 162: ...User Manual References 1 10 4 If a Host PBX is Connected 162 Feature Guide 1 11 7 External Feature Access EFA...
Страница 175: ...User Manual References 1 4 2 Holding a Call Feature Guide 175 1 13 1 Call Hold...
Страница 187: ...1 7 2 Answering Denying a Paging Announcement Feature Guide 187 1 15 1 Paging...
Страница 238: ...Feature Guide References 1 30 4 QSIG Standard Features 238 Feature Guide 1 21 1 Integrated Services Digital Network ISDN...
Страница 287: ...Feature Guide References 3 1 Capacity of System Resources Feature Guide 287 1 25 2 PS Ring Group...
Страница 347: ...3 1 Capacity of System Resources User Manual References 1 2 1 Basic Calling Feature Guide 347 1 30 1 TIE Line Service...
Страница 383: ...User Manual References 1 14 1 Self Labelling KX NT366 only Feature Guide 383 1 31 4 Self Labelling KX NT366 only...
Страница 389: ...Section 2 System Configuration and Administration Features Feature Guide 389...
Страница 439: ...Section 3 Appendix Feature Guide 439...
Страница 453: ...Index Feature Guide 453...
Страница 459: ...Feature Guide 459 Notes...