Copyright
© 2002-2003 Pacific Digital Corporation
Page 54
12.
Troubleshooting / FAQ
Q:
I have a USB camera connected, but MemoryFrame doesn’t
recognize my camera.
A:
The camera will need to be set into the appropriate mode to transmit
its pictures. Many cameras have two modes of operation: proprietary
and standard (driver-less) mode, and the camera has menu items and/or
buttons that set the USB mode. The standard (driver-less) makes the
camera look like a drive-letter to Windows Explorer without the need for
the camera manufacturer's custom driver. This standard driverless mode
(called “disk-drive” mode by some cameras) is required to interface to
MemoryFrame. See your camera’s user manual for details of how to
prepare your camera for driver-less USB transfers.
Even though your camera is a USB model, your camera may not support
the
USB Mass Storage
specification. The DirectConnect
TM
feature of
MemoryFrame allows a user to directly attach a USB camera without the
need for a PC. For the DirectConnect feature of MemoryFrame to
operate seamlessly with your camera, the camera needs to support the
USB Mass Storage specification. This specification (co-authored by
Microsoft) is built into Windows®98SE, Windows ME, Windows 2000,
and Windows XP. If a camera supports this spec, then it does NOT need
its own custom driver from the camera manufacturer for Windows to
recognize and be able to use it as a “drive letter” in Windows Explorer.
This allows you to drag pictures from the camera onto your hard-drive.
If your camera is not recognized by MemoryFrame, then the camera
won’t work in DirectConnect mode, and instead, such a non-compliant
camera must use either a PC (running Digital PixMaster software) or a
USB memory-card-reader in order to get its photos into the
MemoryFrame. Check the Pacific Digital website for a partial list of
cameras which are known to be compliant to the Microsoft USB Mass
Storage specification. You may also want to contact Pacific Digital
customer support to see if there is a software upgrade available to
support your camera.
Q:
I did not need to install a custom driver for Windows® XP to
recognize my USB camera, but MemoryFrame still doesn’t recognize my
camera.
A:
Your camera may not support the USB Mass Storage specification,
and Microsoft may have included the custom driver for your camera
model in the XP release. The DirectConnect specifies on the box that the
camera needs to support the USB Mass Storage specification. If your
