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APPENDICES
57
OI-6000K-X-X-X-NXP-X OPS_GUIDE_REV 1.0
APPENDIX D:
PRODUCT WARRANTY STATEMENT
Warranty Coverage
Otis Instruments, Inc., 301 S. Texas Avenue, Bryan, Tex
as, 77803 (“Otis”)
warrants the manufacture of all Otis
hardware, firmware, software, components, and product accessories (“Otis Products”), contained in the original
packaging, against defects in materials and workmanship when used normally in accordance
with Otis’ publishe
d
guidelines for a period of ONE (1) YEAR from the date of original purchase by the end-user/purchaser from the
manufacturer or from the product’s authorized sellers/distributors (“Warranty Period”). Otis’ published guidelines
include but are not limited to information contained in technical specifications, operation/user manuals and service
communications.
Warranty Exclusions
This Warranty does not apply to any non-Otis manufactured products, even if packaged or sold with Otis Products.
Otis does not warrant that the operation of their manufactured products be uninterrupted or error-free. Otis is not
responsible for damage arising from failure to follow instructions relating to the Otis Product’s use.
This Warranty does not apply to: (a) batteries; (b) protective coatings that are designed to diminish over time, unless
failure has occurred due to a defect in materials or workmanship; (c) cosmetic damage, including scratches, dents
and chipping of paint; (d) damage, caused by use with another product accident, abuse, misuse, or any external
cause of force majeure; (e) damage, caused by operations outside of Otis’ published guidelines; (f) damage, caused
by service performed by anyone who is not a representative of Otis or who is not an Otis authorized service provider;
(g) damage, caused by product modifications, alterations of functionality or capability; (h) defects, caused by normal
wear and tear or otherwise due to the normal aging of the Otis product, or (i) any product in which a product-labeled
serial number has been removed, defaced, or altered in any way.
If examination and assessment discloses that the alleged defect in the product does not exist, or was caused by the
end-user/ purchaser (or any third-party) misuse, neglect, improper wiring or installation, testing or calibrations, the
Otis Product Warranty will be null and void. Any unauthorized attempts of repair, modification, or any other cause of
damage beyond the range of the Otis Product’s intended use, including force majeu
re, voids all liability of the
manufacturer.
Replaceable Batteries and Sensor Elements
All batteries supplied to the end-user/purchaser by Otis are covered, from the date of shipment, for ninety (90) days,
unless otherwise excluded and noted
†
. Sensor elements supplied to the end-user/purchaser by Otis have individual
Warranty information, regarding Product Lifetime and Warranty. For more information on sensor element Warranties,
refer to the Otis published guidelines.
End-User Responsibilities
End-user/purchaser should perform periodic null and calibration procedures, recommended every thirty (30) days,
not to exceed ninety (90) days, for optimal performance, proper maintenance, and as a precaution against possible
operational failures.
Before the end-user/purchaser receives the initial Warranty service, Otis may require the end-user to furnish proof of
purchase details, respond to questions designed to assist with diagnostics, and follow Otis procedures for obtaining
Warranty service.
For Otis Products that feature data logging and data storage, the end-user/purchaser should generate a separate
backup copy of the information contained on the device, before submitting the Otis Product for Warranty service.
Otis Warranty service is not responsible for any loss of data or settings stored on the device while under
service/repair.
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