RemoteCare Quick Guide
for Clinicians
Important information
•
Oticon RemoteCare works with Apple® and Android™ products.
•
Apple iPhone® and iPad® need to have iOS of 13.0 or higher. Android
phones need to have operating system of 8.0 (oreo) or higher.
•
Hearing aid compatibility: Specialized programming is not required
prior to RemoteCare session.* All Oticon More™, Opn S™, Opn Play™
and Xceed hearing instruments are compatible with RemoteCare. All
Oticon Opn™ with Firmware 6.0 or newer (November 2018) that have
2.4 GHz Bluetooth® are also RemoteCare compatible.* Any products
on older Firmware may be mailed into Oticon for Firmware upgrade
(note this request in special instructions).
•
Oticon RemoteCare works best on WiFi, however it will also work
using data.
•
Should your patient require assistance with their phone or app, the
patient may call the Oticon patient support hotline at: 855‑400‑9766
What features are not available through RemoteCare?
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Firmware Updater
•
Feedback Analyzer
•
Real Ear Measurements
•
In‑situ Audiometry
•
Acoustics Settings (e.g., venting settings)
•
Tinnitus SoundSupport™ – If a program exists, it cannot be modified during
the RemoteCare session. This program will continue to work afterwards as
previously programmed.
Firmware
Hearing aids will need to be on Firmware of 6.0 or newer to work with
RemoteCare. How do you know which FW is in your patient’s hearing aids?
You can either click on the “eyeball” in NOAH (this feature is available in
Noah 4.6 or newer) for a snapshot of the settings in the hearing aids or
you can check the end fitting screen if you are in Genie 2 software.
*For Custom models to be compatible, they must have 2.4 GHZ Bluetooth
“Eyeball” in NOAH
End fitting screen in Genie 2
Appointment best practices
•
Prior to the RemoteCare Session, obtain the patient’s email address.
•
Check that the computer camera, microphone and speakers
are working.
•
Position yourself in front of the camera to assure the patient can
clearly see your face and lips and sit close to the microphone to
assure the best sound quality (headset recommended).
•
Check in with the patient regularly to make sure there are no issues
with the connection or audio.
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