Ossila T2006A, Руководство пользователя

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10. Troubleshooting
Most of the issues that may arise will be detailed here. However, if you encounter any issues that are not
detailed here, then contact us by email at
info@ossila.com . We will respond as soon as possible.
Problem Possible cause Action
No power
a. The power supply may not be
connected properly.
b. The power supply adaptor
has a fault.
a. Ensure the system is firmly plugged into the power
supply, and that the plug is connected to both the
adaptor and a working power socket.
b. Contact Ossila for a replacement power
supply adaptor.
Software does
not start
a. The wrong version of Windows is installed on
the computer.
b. The software has not installed properly.
a. Install the software on a computer with Windows
Vista or newer.
b. Try reinstalling the software.
Cannot connect to
the system via USB
a. The USB cable may not be
connected properly.
b. The USB cable may not be connected
to a working USB port.
c. The USB drivers may not be installed or
may not have installed properly.
d. The USB cable is defective.
a. Ensure the USB cable is firmly plugged in
at both ends.
b. Try connecting the unit to a different USB port
on the computer.
c. Try installing or reinstalling the USB drivers. If the drivers
on the USB provided are not working, follow
the Windows 7 installation instructions found
in the Installation section.
d. Use a different USB-B cable, and contact Ossila
if necessary.
Table 10.1. Troubleshooting guidelines for the Ossila Potentiostat