36
OSBURN LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers brand
new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of
sale), model name and serial number must be supplied when making any warranty claim to your OSBURN dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, negligence or accident during transportation are not covered by this warranty. This warranty does not cover any
scratch, corrosion, warping or discoloration caused by over firing, abrasives or chemical cleaners. Any defect or damage
caused by the use of unauthorized parts or others than original parts void this warranty. An authorized qualified technician
must perform the installation in accordance with the instructions supplied with this product and all local and national building
codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will
repair or replace such defect and reasonable transportation fees will be refunded. Repair work covered by the warranty, executed at the
purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. Labour cost and repair
work to the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of the
replacement part. All labour and freight costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The
manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of
any warranted but defective parts The manufacturer shall in no event be responsible for any special, indirect, consequential damages
of any nature, which are in excess of the original purchase price of the product.
DESCRIPTION
WARRANTY APPLICATION
PARTS LABOUR
Combustion chamber and heat exchanger (welds only), auger, and
castings.
Lifetime 5
years
Plating (defective manufacture) – subject to limitations above
Lifetime
n/a
Convection blower, combustion blower, auger motor, and PC board
2 years
1 year
Stainless steel baffle and parts
5 years
3 years
Carbon steel baffle and parts
2 years
1 year
Ceramic glass (thermal breakage only*)
2 years
n/a
Heat sensors, switches, and igniter.
1 year
1 year
Paint (peeling), ceramic logs, gaskets, and masonry-like panels
1 year
n/a
*Pictures required
Shall your unit or a components be defective, contact immediately your
OSBURN
dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer’s name;
•
Serial number and model name as indicated on
the nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your OSBURN dealer an Authorization
Number. Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender.
