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15. TROUBLESHOOTING
GENERAL INFORMATION
If an operational or system problem occurs, an error code may display on the system
screen with an explanation of the problem. This section of the guide lists the various
errors and messages, along with a description and corrective actions. If the problem
persists, record the error code and contact your local representative for technical support
provider for assistance.
Er 3
Er 4
Problem with
reading bar code
of test cartridge
Test Cartridge
error
Reagent may be left in Test Cartridge.
Please press button and remove the
cartridge. Insert a new test cartridge and
perform the test again.
Er 1
( Er 1-1 ~1-8)
Er 2
( Er 2-1 ~2-5)
ERROR CODE
CORRECTIVE ACTION
DESCRIPTION
Please power switch off and on again. If
the problem persists contact your local
representative.
Problem with the
analyzer system
Check Cartridge
error
Check cartridge may be damaged (bar
code label, reagent pack, surface of
cartridge etc.) or alien substance was
inserted into the check cartridge.
Er 5
Problem with
reagent pack of
the test cartridge
The analyzer is unable to recognize the
solutions (within the reagent pack). The
reagent pack may be damaged and leak
reagent solution. Please press button
and remove the cartridge. Insert a new test
cartridge and perform the test again.
Press the button, remove the
cartridge and then insert again.
Use the Daily Check Cartridge to confirm
the analyzer performance. If the error
persists, contact
your local representative.
15. TROUBLESHOOTING
ERROR CODE
CORRECTIVE ACTION
DESCRIPTION
Please press button and remove
the cartridge. Insert a new
Test Cartridge and perform the test again.
Er 6
Er 7
Open the lid
during the test
The cartridge is left
in the analyzer for
an extended
period of time or
the lid is left
open
Please press button and remove
the cartridge. Insert a new test or check
cartridge and perform again.
Lo
Hi
The ambient
temperature is
too low
Operating Temp : 17-32
ఁ
Current : XX.X
ఁ
Operating Temp : 17-32
ఁ
Current : XX.X
ఁ
Please make sure the equipment is
within normal operating temperatures for
at least 10 minutes and re-test.
Please make sure the equipment is
within normal operating temperatures
for at least 10 minutes and re-test
The ambient
temperature is
too high
<4
%
Please use the check cartridge to
validate the analyzer and re-test the
blood sample.
The HbA1c test
tesult is lower
than 4.0%
(20mmol/mol)