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13 directory and Caller id
what to do if you want your number to
remain private
13.1 We will enter your Orange number in Orange
and third party directories, and our Network
will allow the display of your Orange number
on receiving Devices. If you prefer not to allow
either of these options, please let us know in
writing. Your mobile phone number and the
approximate location of your Device will
always be sent if calling the emergency
services.
14 Devices
your Device is not a part of your Contract
14.1 Your Device and Accessories are acquired by
you outside the terms of your Contract.
15 changes to your Contract
we reserve the right to make changes to
your Contract
15.1 When you Register you are asked to choose a
Service Plan and to indicate which Orange
Additional Services you require. You may
switch to a higher Service Plan at any time.
You may switch to a lower Service Plan as
often as you like after 6 months following your
Connection to the Network. In the event you
do switch Service Plan and add to or cancel
Orange Additional Services you must give us
not less than 10 days’ notice before your
Billing Date (subject to the terms of any
promotional offers you have accepted). We
do, however, reserve the right to vary the
terms of this Contract from time to time and
to make changes to your Service Plan. We
acknowledge that if we do increase the
Charges, withdraw Orange Additional
Services or introduce new mandatory Charges
- or if your contractual rights are affected to
your detriment - you may terminate your
Contract in accordance with Condition 4.3. If
you do not give notice within one month of
our notifying you of any change(s), you will be
taken to have accepted the change(s).
15.2 In exceptional circumstances a government
authority may require the reallocation or
change of phone numbers in which case we
may have to change your mobile phone
number for the Services
reference
169
reference
168
d) if you fail to pass any credit assessments
which we reasonably consider to be
necessary from time to time
11.2 Deposits will be held for 12 months from the
date of receipt and then refunded upon
request. We do not pay interest on Deposits.
If you owe us money, we may set off Deposits
against the amount due to us. If there is a
balance left over in such cases, we will remit
this to you or credit your Account.
12 SIM Card
it’s your responsibility to keep your SIM
Card safe
12.1 Any SIM Card we supply to you remains our
property, but it is your responsibility to keep it
safe. SIM Cards are easily damaged and
should be handled with care. We will replace
free of charge any SIM Card found to be
defective through faulty design or
workmanship. In any other circumstances,
however, we may charge for replacing it. We
reserve the right to recall any SIM Card from
you at any time to enhance or maintain the
quality of the Services.
what to do if your SIM Card is lost, stolen
or damaged
12.2 You must inform us immediately if the SIM
Card supplied to you is lost, stolen or
damaged. You will remain liable for all
Charges incurred until you do so. We will
send you a replacement SIM Card as soon as
reasonably practicable, but we reserve the
right to charge you for doing so.
your SIM Card and other networks
12.3 The SIM Card supplied with your Device
enables the Device to work on our Network
only with the exception of Devices which can
access Roaming Services. However, after the
Minimum Term we will lift this restriction at
your request, provided all your payments of
Charges are up to date and you pay the
current administration charge. The software
in the SIM Card and the Device is either
owned by or licensed to Orange which grants
you a non-exclusive licence to use it for
accessing the Services for the duration of
your Contract and not otherwise.