ORANGE SPV C500, Руководство пользователя, Страница: 77 / 99

service plan which requires Orange Care to be
purchased as an optional extra Orange Care
will automatically cease. Orange will refund to
you a pro rata proportion of the premium for
the balance of each complete month
remaining of that period unless you have
already made a claim on the policy in which
event no refund will be due.
11.5 In the event you switch from a pay as you go
service plan to a pay monthly service plan
which includes Orange Care then from the
date such switching takes effect you will be
covered by Orange Care for the unexpired
balance (if any) of any period under clause 8.1
calculated from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay monthly
service plan inclusive of Orange Care to a pay
as you go service plan Orange Care will
automatically cease.
11.7 In the event that you wish to switch from a
pay monthly service plan for which Orange
Care has been purchased as an optional extra
Orange Care will automatically cease but in
such event you will not be entitled to any
refund of premiums paid.
12 claims
12.1 To make a claim under this Insurance you
should call 150 from your Orange pay monthly
phone or 07973 100 150 from any other
phone if you are a pay monthly customer. Pay
as you go customers should call 451 from
their Orange phone or 07973 100 451 from
any other phone. Small Business customers
should call 345 from their Orange phone or
07973 100 345 from any other phone and
Business Solutions customers should call 158
from their Orange phone or 07973 100 158
from any other phone. Your claim will be
handled fairly and promptly.
12.2 In certain circumstances, particularly where
there is a dispute over your claim Orange may
refer the matter to independent Chartered
Loss Adjusters for investigation and review.
reference
153
reference
152
10 term and payments – pay as you go
Service Plan
10.1 When you are connected to a pay as you go
service plan which requires Orange Care to be
purchased as an optional extra the premium
must be paid in advance.
10.2 The policy only applies to approved and
branded Orange pay as you go phones and
may be purchased for any phone within the
current pay as you go range. If you pay by
credit card or debit card the policy will come
into force 24 hours after your call to request
cover. If you pay by cheque then the policy
will come into force within 24 hours of
clearance of your cheque. The Insurance and
warranty within the policy will each have a
term of 12 months. Your confirmation of
Insurance cover will be sent to you within 30
working days after the end of the month in
which cover becomes effective.
10.3 You may request that the policy is terminated at
any time during the 12 month period in which
event Orange will refund to you a pro rata
proportion of the premium for the balance of
each complete month remaining of that period
unless you have already made a claim on the
policy in which event no refund will be due.
11 switching between Service Plans
11.1 In the event that you wish to switch from one
pay monthly service plan to another both of
which include Orange Care, or, from one pay
monthly service plan to another both of which
require Orange Care to be purchased as an
optional extra then Orange Care will continue
unaffected.
11.2 In the event that you wish to switch from a
pay monthly service plan which includes
Orange Care to a pay monthly service plan
which requires Orange Care to be purchased
as an optional extra the inclusive Orange Care
will automatically cease.
11.3 In the event that you wish to switch from a
pay monthly service plan which requires
Orange Care to be purchased as an optional
extra to a pay monthly service plan which
includes Orange Care then from the date such
switching takes effect you will be covered by
Orange Care for the unexpired balance (if any)
of any period under clause 8.1 calculated
from the day your phone was first registered
on the Orange network.
11.4 In the event that you wish to switch from a
pay as you go service plan for which Orange
Care has been purchased to a pay monthly