ORANGE SPV C500, Руководство пользователя, Страница: 78 / 99

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a block placed by us on some or all of the Services
you normally use (except for calls to emergency
services). It may include us restricting the Service
whereby you will automatically be re-directed into
Orange when you attempt to make an outgoing call
from your Device
Billing Date
the day on which your billing statement will be
issued after you have been connected.
Charges
all charges for Services, as published in our
periodically updated Price Guide. These include
any reasonable administration charges.
Connection
the process of giving you access to a Service.
"Disconnection" and "Re-connection" have
corresponding meanings.
Content
information, communications, images and sounds,
software or any other material contained on or
available through the Services.
Contract
these terms and conditions which are binding on
both you and Orange for each Device you connect
to the Orange Network.
Customer Communication
information made available to you by Orange which
provides information on Orange Services. It may be
made available on your Device or provided
electronically or distributed with new Devices or in
mailings to some or all Orange Customers.
Deposit
refundable amount that Orange may ask you to pay
before we Connect or Re-connect you to the
Network or before providing any Service.
Device
a mobile telephone, device or data card (excluding
Accessories) which is approved by Orange for
connection to its Network.
Line One and Line Two
Line One is the primary means by which you have
access to the Services. Line Two is a second line
on the same Device with its own phone number.
Minimum Term
the minimum period for the supply of Services as
specified in your Service Plan commencing on the
date of Registration; where no period is specified in
the Service Plan a minimum period of 12 months
from the date of Registration will apply.
Network
the electronic communications system by
which Orange makes Services available in the
United Kingdom.
reference
155
reference
154
13 complaints
13.1 If you have any queries or complaints
regarding this Insurance you should in the first
instance address this to Orange. Call 150
from your Orange pay monthly phone or
07973 100 150 from any other phone. Pay as
you go customers should call 451 from their
Orange phone or 07973 100 451 from any
other phone. Small Business customers
should call 345 from their Orange Phone or
07973 100 345 from any other phone and
Business Solutions customers should call 158
from their Orange phone or 07973 100 158
from any other phone.
13.2 If your queries or complaints regarding this
Insurance are not satisfied, you can in the
second instance write to Product Insurance,
Orange PCS, Senhouse Road, Darlington,
DL1 4YG.
13.3 If you are not satisfied with the way a
complaint has been dealt with you should
write to HSBC Insurance Brokers Limited,
Quay West, Trafford Wharf Road, Manchester,
M17 1PL.
13.4 If you remain dissatisfied, HSBC Insurance
Brokers as a member of the General
Insurance Standards Council is also a
member of a registered independent dispute
resolution scheme. They will advise you how
you can contact this scheme.
13.5 Insofar as general Insurance products are
concerned Orange is monitored by HSBC
Insurance Brokers Limited who are members
of the General Insurance Standards Council.
pay monthly terms and
conditions
1 definitions
The following words and expressions shall have the
following meanings:
Accessories
Products approved by Orange which you use in
conjunction with your Device. They include (without
limitation) batteries, chargers, car kits, headsets
and carry cases.
Account
our records of your payments and outstanding
Charges, plus your personal details.
Age Restricted Services
any Services which are specified for use only by
customers over a specific age.