Turnaround
Description
Replacement Type
Shipment Within 3 Business
Days
Customer request the
replacement of a damaged
product
Advance Replacement
Shipment Within 5 Days After
Receipt
Customer will return a damaged
product for repair
Repair / Return
Depends on Urgency - Shipment
Within 3 Business Days
A damaged part, such as a cable,
is replaced, but the Customer
does not return the damaged
product
Expendable
Table 2: RMA Reasons for Return
Description
Reason for Return
Product damaged by environmental phenomena
such as water damage or earthquake.
Damaged by Environment
Damaged between shipment from Tekelec and
receipt at the Customer’s installation site.
Damaged in Shipment
Product is not functional when it is first installed
at the Customer’s location.
DOA – Dead on Arrival
Products returned from lab sites.
Lab Return
Defect to be captured by Quality or Engineering
(not Product Recall).
Product Capture
Anything wrong with the part that doesn’t fall
into another category.
Product Deficiency
Products recalled by divisions for the repair of a
defect or replacement of defective products.
Product Recall
Anything returned without the product being
defective.
Return – No Product Deficiency
Repair and Return Shipping Instructions
All returned equipment, assemblies, or subassemblies must be shipped to the Tekelec Repair and
Return Facility specified by the
. The item being returned must be shipped in the
original carton or in an equivalent container assuring proper static handling procedures and with the
freight charges prepaid.
The assigned RMA number must be clearly printed on the “RMA#:” line of the shipping label on the
outside of the shipping package. If the RMA number is not placed on the label, the return could be
delayed.
14
910-5681-001 Revision E, February 2014
Introduction
Installation
