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SNAP PAC R-Series Controller User’s Guide

Chapter 4

4: Maintenance and
Troubleshooting

This chapter includes maintenance and troubleshooting information for SNAP PAC R-series
controllers.

In This Chapter

Maintaining the SNAP PAC R-Series Controller

Backup Battery

...............................................................................................

Changing the Controller’s IP Address

..................................................

Loading New Firmware

..............................................................................

Setting Time and Date

...............................................................................

Resetting the Controller

............................................................................

Using the MicroSD Card

............................................................................

Blink Codes

......................................................................................................

Troubleshooting the SNAP PAC R-Series Controller

Getting Device and Firmware Information

.......................................

Communicating with the Controller

....................................................

Additional Troubleshooting Tools

.........................................................

Troubleshooting I/O Modules: Frequently Asked Questions

....

SNAP Analog Troubleshooting

...............................................................

Содержание SNAP-PAC-R1

Страница 1: ...SNAP PAC R SERIES CONTROLLER USER S GUIDE SNAP PAC R1 SNAP PAC R2 SNAP PAC R1 FM SNAP PAC R2 FM SNAP PAC R1 W SNAP PAC R2 W Form 1595...

Страница 2: ......

Страница 3: ...AP PAC R2 W Form 1595 131202 December 2013 43044 Business Park Drive Temecula CA 92590 3614 Phone 800 321 OPTO 6786 or 951 695 3000 Fax 800 832 OPTO 6786 or 951 695 2712 www opto22 com Product Support...

Страница 4: ...apanese Patent No 2002535925A German Patent No 60011224 Opto 22 FactoryFloor groov Optomux and Pamux are registered trademarks of Opto 22 Generation 4 groov Server ioControl ioDisplay ioManager ioProj...

Страница 5: ...Installing Software 7 Installing Hardware 8 Installing Modules on the Rack 8 Removing a Module 9 Installing the Controller 10 What s Next 11 Configuring I O 11 Using PPP Over a Modem 12 Configuring PP...

Страница 6: ...nd Wireless Networks 32 Network Segmenting Ethernet Connections to Host and I O Units 33 Ethernet Link Redundancy 34 Specifications Connectors and Dimensions 35 Specifications 35 Connectors and LEDs 3...

Страница 7: ...Controller 69 Pinging the Controller 70 Accessing the Controller with PAC Manager 70 Solving Network Problems 72 Additional Troubleshooting Tools 73 Making Sure the Controller is in Normal Mode 73 TC...

Страница 8: ...SNAP PAC R Series Controller User s Guide viii...

Страница 9: ...to I O on distributed racks equipped with SNAP PAC EB series brains Alternatively the R series controller can be used as a slave to a larger SNAP PAC S series standalone industrial controller SNAP PAC...

Страница 10: ...SNAP PAC R1 W and SNAP PAC R2 W controllers add wireless capability to communications In addition to the two wired network interfaces these models have a wireless network interface as well so each PAC...

Страница 11: ...which are available with 4 8 12 or 16 positions for Opto 22 SNAP I O modules Part numbers are SNAP PAC RCK4 SNAP PAC RCK8 SNAP PAC RCK12 and SNAP PAC RCK16 Factory Mutual approved versions of these ra...

Страница 12: ...et based FactoryFloor controllers running OptoControl strategies OptoOPCServer is a fast efficient OPC 2 0 compliant server for communicating with many Opto 22 products including SNAP PAC controllers...

Страница 13: ...o get SNAP PAC R series controllers up and running quickly Chapter 3 System Information conceptual information on networking and communicating with SNAP PAC R series controllers descriptions of featur...

Страница 14: ...ut your system to the Product Support engineer Software and version being used Controller firmware version PC configuration type of processor speed memory and operating system A complete description o...

Страница 15: ...o the PC or an available connection to a standard 10BASE T or 100BASE TX Ethernet network NOTE Wired wireless models must be configured on a wired network before being used on a wireless network SNAP...

Страница 16: ...Make sure you are using a SNAP PAC rack for your SNAP PAC R series controller Using the wrong rack will severely damage the controller Modules snap into any position in the row of connectors on the SN...

Страница 17: ...al Use standard 4 40 x 1 4 truss head Phillips hold down screws to secure both sides of each module Do not over tighten screws 5 Plug the wiring connector into each module to attach modules to the dev...

Страница 18: ...ress to the network card NIC on your computer Otherwise if your network card is configured to get its IP address via DHCP when you unplug the computer from the network the computer will no longer have...

Страница 19: ...ntrollers using Modbus TCP see the Modbus TCP Protocol Guide form 1678 To communicate with an Allen Bradley Logix PLC or other system using EtherNet IP see the EtherNet IP for SNAP PAC Protocol Guide...

Страница 20: ...controller can dial in to a PC so that PCs can dial into the controller or both NOTE You can communicate with a SNAP PAC R series controller using a modem and PPP at the same time you are communicatin...

Страница 21: ...communication has been tested follow these steps to attach the modem to the controller To work properly with the controller a modem must be able to store settings in non volatile RAM NVRAM and defaul...

Страница 22: ...al up Networking on Windows XP Use the following settings to configure Windows dial up networking on any PC that will dial in to the controller 1 Click Start Control Panel 2 Double click Network Conne...

Страница 23: ...CHAPTER 2 INSTALLATION SNAP PAC R Series Controller User s Guide 15 15 Options Tab Security Tab...

Страница 24: ...USING PPP OVER A MODEM SNAP PAC R Series Controller User s Guide 16 Networking Tab Advanced Tab...

Страница 25: ...so communicate using a modem over PPP In addition wired wireless R series PACs can communicate over a wireless LAN Transport Layer The key to SNAP PAC R series controller communication flexibility is...

Страница 26: ...k using an SNMP based enterprise management system such as Computer Associates Unicenter Hewlett Packard s OpenView or IBM s Tivoli When a monitored event occurs such as a door left open or a pressure...

Страница 27: ...E 1394 based protocol If you are using PAC Control configure the system in PAC Control configure mode See the PAC Control User s Guide For A B systems see EtherNet IP for SNAP PAC Proto col Guide For...

Страница 28: ...ap Scratch Pad areas PAC Control does not write directly to peers but places data in the memory map so peers can retrieve it by read ing memory map addresses See PAC Control User s Guide Command Refer...

Страница 29: ...so you probably won t need to understand it in detail If you do need to refer to it however the complete list of memory map addresses is in Opto 22 form 1465 the OptoMMP Protocol Guide The Control Sid...

Страница 30: ...ngineers running PAC Display on a Microsoft Windows based PC on the Ethernet network can see the information they need as well as plot trends and respond to alarms For applications that require more t...

Страница 31: ...arts the fixed area and the Scratch Pad area The fixed memory area is used automatically by the controller to read and write data to I O points each address has a fixed purpose The Scratch Pad area ho...

Страница 32: ...the SNAP PAC R series I O system can also interface directly with enterprise systems and third party software that need to use its data The following graphic shows how these software applications and...

Страница 33: ...le data from the PAC Control database can be directly used by OPC clients FTP can be used to access files on the SNAP PAC R series controller which are on the control side but can contain data from th...

Страница 34: ...ful you must be in planning Other Opto 22 controllers can read strategy variable data from the Scratch Pad area Paging Modbus TCP hardware and software File system Enterprise database 3rd party softwa...

Страница 35: ...k A direct connection is quick easy to do and provides high speed and high security for a small system The direct connection eliminates other variables that could interfere with communication so you c...

Страница 36: ...address whether or not a Dynamic Host Configuration Protocol DHCP server is used on the network For more information on IP addresses see the PAC Manager User s Guide If you are using SNAP PAC R serie...

Страница 37: ...Consider using industrial grade Ethernet components for harsh and challenging environments You may also need a separate network for critical control applications Again the choice depends on your requ...

Страница 38: ...em on page 12 Using the Controller in a Wireless LAN A Wired Wireless PAC R SNAP PAC R1 W or SNAP PAC R2 W can also be used in a wireless local area network LAN built with components that meet 802 11a...

Страница 39: ...described in the previous section the PPP serial interface provides a dial up modem link for remotely located control systems The serial interface can also be used to connect a serial device such as a...

Страница 40: ...n a wireless LAN In addition because the Wired Wireless PAC has two wired interfaces plus the wireless one it could segment three networks for example a wired control network a wired enterprise networ...

Страница 41: ...PCs running Opto 22 s PAC Display HMI software OptoOPCServer and OptoDataLink Sitting between the two networks the SNAP PAC R series controller segments enterprise traffic from the control network PC...

Страница 42: ...ries controllers both have two network interfaces and each PC in this system has two network interface cards NOTE If you need controller redundancy two controllers running concurrently with one able t...

Страница 43: ...Connects to host via modem and PPP or serial device Cannot connect to serial I O Communication wireless 3 Topologies Security Frequency 802 11a Frequency 802 11b g Transmit Power Antenna Connector Ro...

Страница 44: ...ile system in RAM and in removable storage Scratch Pad area for peer to peer communication Configurable link redundancy or segmented networking for I O controller subnetting when using PAC Project Pro...

Страница 45: ...connections Status and Activity LEDs Indicator Description ACT Ethernet network activity LNK Link established with Ethernet network STAT Startup status control program opera tional status MicroSD card...

Страница 46: ...tivity LNK Link established with Ethernet network STAT Startup status control program opera tional status MicroSD card access 232 RS 232 serial activity WLAN Wireless LAN status The WLAN LED replaces...

Страница 47: ...M INFORMATION SNAP PAC R Series Controller User s Guide 39 39 Dimensions The basic dimensions are the same for all SNAP PAC R series controllers See the following page for antenna dimensions on Wired...

Страница 48: ...IFICATIONS CONNECTORS AND DIMENSIONS SNAP PAC R Series Controller User s Guide 40 Dimensions for Wired Wireless Models This diagram applies to Wired Wireless R series PACs SNAP PAC R1 W and SNAP PAC R...

Страница 49: ...nts must be configured as counters as soon as it is configured the counter is automatically activated The speed of the counter depends on the speed of the module Quadrature counters R1 only When you c...

Страница 50: ...for example to record minimum and maximum temperatures You can also reset min max values For example if you want to record the maximum temperature at point 2 in each 24 hour period you must reset the...

Страница 51: ...k Apply 3 Save the configuration to flash memory Communication through the RS 232 port is handled through PAC Control commands See Communication Commands in Chapter 10 of the PAC Control User s Guide...

Страница 52: ...n n TPO time proportional output 3 n n n n n n Digital totalizing1 3 n n n n n n Pulse generation N pulses continuous square wave on pulse and off pulse 3 n n n n n n Analog I O point features Thermoc...

Страница 53: ...a to host n n n n n n Serial port RS 232 n n n n n n Scratch Pad area bits floats integers strings n n n n n n Digital events alarm events serial events n n n n n n Event messages n n n n n n Data log...

Страница 54: ...SNAP PAC R1 AND R2 COMPARISON CHART SNAP PAC R Series Controller User s Guide 46...

Страница 55: ...Controller Backup Battery 48 Changing the Controller s IP Address 48 Loading New Firmware 48 Setting Time and Date 48 Resetting the Controller 49 Using the MicroSD Card 50 Blink Codes 65 Troubleshoot...

Страница 56: ...ontroller s IP address reset the controller to factory default settings following the instructions in Resetting the Controller below and then set the IP address as described in the PAC Manager User s...

Страница 57: ...rom RAM and flash memory and IP addresses are reset to 0 0 0 0 and subnet masks to 255 255 255 0 If no microSD card is present containing con figuration firmware or strategy files you must reassign th...

Страница 58: ...r loader version or have other problems contact Product Support Card Type and Format Use only cards with the microSD logo shown above right with 2 GB or smaller capacity Cards with more than 2 GB capa...

Страница 59: ...ng a prepared card In advance Controller1 PC with card reader 1 Use PAC Manager Inspect window to store IP address and configuration data to card 2 Use PAC Control to make controller down load cdf fil...

Страница 60: ...the microSD card Update non net worked controller with new firmware4 In advance PC with card reader Create command file copy it and the firmware file to card 58 To use Controller Insert card into con...

Страница 61: ...sGuide form 1700 for help Remember to include the card s directory name in the path in the file communication handle for example file a sdcard0 VoltLog txt Note that the path separator is a forward sl...

Страница 62: ...Reference or Help 3 In PAC Manager open the Inspect window for the controller Click Other and choose Generic Read Write from the popup menu In the Address field type F7002204 From the Type dropdown li...

Страница 63: ...0 You must prepare the card in advance and then keep it in a safe place in case the controller fails The replacement controller must have exactly the same part number as the old controller for example...

Страница 64: ...SD d Click Send Command The controller s IP settings and all configuration data are saved to the card in a file located at sdcard0 opto22 config config cfg 3 Prepare the strategy file a Open your stra...

Страница 65: ...e firmware file you want to upgrade to b Rename the file to fit the 8 dot 3 filename format For this file do not keep the same file extension Recommended naming scheme PPP TMM mmb where Example of an...

Страница 66: ...D turns solid green and then immediately release the button The IP address is assigned to the controller and firmware configuration data and strategy are loaded into RAM in that order In firmware 9 2c...

Страница 67: ...d we recommend a name such as the following PPP TMM mmb where Example of an original firmware filename snap pac r2 R9 0a bin Example of the same firmware file renamed R2 R9 0a 3 Copy the renamed firmw...

Страница 68: ...Then click OK To do this Use command Details Install serial com munication mod ule firmware ModKrn file modpos file is the firmware path and file as the microSD card sees it so do not include sdcard0...

Страница 69: ...han from the firmware in flash memory for example to test new firmware before updating it on the controller You can write to the card in one of two ways either use your PC to FTP files to the card in...

Страница 70: ...controller When the STAT LED no longer blinks steadily but blinks only once every five seconds you can remove the card When the card is removed the controller continues running the firmware on the car...

Страница 71: ...wnloading the controller will switch to the new strategy when the card is inserted 3 Click OK 4 Choose one of the following a If you re using Secure Strategy Distribution follow steps in form 1762 the...

Страница 72: ...8 If you plan to save the strategy to flash memory delete the following files and directories if they are on the card NOTE If the controller has firmware 9 0a or newer and a loader version older than...

Страница 73: ...tegies using a microSD card you can disable this feature in the controller Enabled is the default 1 In PAC Manager open the Inspect window for the controller 2 Click Other and choose Generic Read Writ...

Страница 74: ...ader versions 5 1b and older Entering fail safe boot loader mode See Resetting the Controller on page 49 Number of Blinks Speed of Blinks Means continuous slow There is a problem with the bootloader C...

Страница 75: ...iled to initialize communications on ETHERNET 1 Contact Product Support 12 slow Firmware failed to initialize communications on ETHERNET 2 Contact Product Support 13 slow Real time clock failure Conta...

Страница 76: ...istance in using an I O unit or controller it is helpful to have device and firmware information at hand before you call us 1 Choose Start Programs Opto 22 PAC Project PAC Manager 2 In the PAC Manager...

Страница 77: ...s firmly attached to the rack Verify that you typed in the correct address for the controller Check the label on the side of the controller where the IP address should be written There are two labels...

Страница 78: ...to Accessing the Controller with PAC Manager on page 70 If the PING command cannot be found choose Start Control Panel Network Make sure TCP IP is configured as a protocol and that an IP address and s...

Страница 79: ...spect button 3 In the Device Name field type the name or IP address of the controller or choose it from the drop down list Press Enter or click Status Read Information from the controller is displayed...

Страница 80: ...tch has power Switch LEDs indicate that the connection is up Neither the PC nor the controller uses the switch s uplink port The SNAP PAC R series controller s LNK LED is lit Check Ethernet Errors Nex...

Страница 81: ...Additional Troubleshooting Tools Making Sure the Controller is in Normal Mode If you are having trouble communicating with the controller it might be in fail safe bootloader mode or hardware test mod...

Страница 82: ...Initial RTO sets the RTO for the first communication try Be careful since all future tries are based on this value if you set it too low for network conditions a connection will never be made TCP Retr...

Страница 83: ...eparated into two parts by the optical isolator it is possible to have an output module that behaves properly on the logic side but is broken on the field side The LED will in most cases continue to t...

Страница 84: ...impedance load such as a neon lamp or a small solenoid Loads like these often have relatively large initial currents but relatively small hold in currents The result is that the off state leakage cur...

Страница 85: ...dule wiring Q I keep having failures on one channel of my SNAP output module Why might this be happening A Failures of only one of the four output channels would indicate a problem with the load being...

Страница 86: ...g from inaccurate readings to catastrophic failure of the module SNAP analog modules like any high level electronics require protection from electrical noise in high noise environments such as install...

Страница 87: ...r SNAP PAC R series controller SNAP PAC rack and power supply For more information especially for wiring information on modules see the data sheet and the installation or user s guide for your specifi...

Страница 88: ...ort supply conductors which minimize losses Power redundancy so the failure of a single supply causes only a single rack failure not a total system failure Fewer voltage drops and ground loops Voltage...

Страница 89: ...ules not high density digital modules 0 050 SNAP AICTD AICTD 4 analog input modules High density digital input and output modules SNAP AIMA 32 SNAP AIV 32 SNAP AITM 4i analog input modules All analog...

Страница 90: ...nd 4 For the SNAP PS5U not illustrated Using the removable input power connector on top of the power supply apply 240 or 120 volts AC power between the two terminals marked AC Connect the ground termi...

Страница 91: ...iring directly to the module see the wiring diagram for the specific module you are using Examples for an input module are shown in the following diagrams SNAP PS24 In this diagram the SNAP PS24 power...

Страница 92: ...SNAP POWER SUPPLIES SNAP PAC R Series Controller User s Guide 84...

Страница 93: ...2 serial 3 43 simultaneous 18 wireless LAN 2 with controller 17 with enterprise systems 24 computer connecting directly to controller 27 configuring I O points 11 modem communication 12 PPP 12 connec...

Страница 94: ...ions 37 network problems 72 Product Support 6 high speed counters 41 I I O 3 I O modules installing 8 removing 9 I O point features 41 installing controller quick start 7 controller on rack 10 I O mod...

Страница 95: ...moving I O modules 9 replacing controller 55 RESET button 49 73 restore default settings 49 retransmit timeout RTO 73 RS 232 port 37 S scaling 42 Scratch Pad areas 23 sdcard0 52 serial communication 4...

Страница 96: ...SNAP PAC R Series Controller User s Guide 88...

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