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CLAIMS PROCEDURE, please follow these instructions:
•
Contact OPPO customer service via email at
or by phone at 0845 060
9395 with details of the defect claimed, product model, serial number, date and place of the original
purchase.
•
If it is determined by the OPPO customer services team that your product needs repairing or
replacing, a Return Merchandise Authorization (RMA) number will be issued to you along with
return instructions and address of an OPPO service centre.
•
The product should be packed securely, preferably in the original packaging, with your assigned
RMA number marked clearly on the outside of the package. Send the package carriage paid and
insured to the OPPO service centre together with evidence of the purchase date (preferably a
receipt or purchase invoice).
PLEASE NOTE that it is essential that any email or telephone call is received on the last day of this
warranty at the latest. Late claims will not be considered.
Thank you for choosing OPPO. Your satisfaction is our highest priority.
