301 Fulling Mill Road, Suite G ©Copyright 2004 by OnQ Technologies,
Middletown, PA 17057
Inc All Rights Reserved.
(800)-321-2343
www.onqhome.com
Innovations in Home Living.
D. On-Q Home 4 Port Router/Switch Detailed Physical Description
The following information describes the physical characteristics of the
On-Q Home Router/Switch:
1. Router/Switch Module Connection Area
Figure 2
shows the Router/Switch connection area including:
9 VDC Power Receptacle – connection from power supply
WAN (Network) Port – 8 position RJ-45 jack (connects to Cable or
DSL modem)
Local Switch Ports – 8 position RJ-45 jacks (connection from outlets
in rooms)
Reset Button -
A dual-function button. A brief button press (with a
pencil, pen, or other pointed object) resets the Router/Switch unit,
while a longer button press (over 5 seconds) resets the Router/Switch
unit to the factory default settings. If the Router/Switch is
experiencing trouble connecting to the Internet, briefly press and
release the Reset button to reset the unit. The Router/Switch will
retain its configuration information during this reset operation. To
reset the unit to the factory defaults, while the unit is powered, press
and hold the Reset button for more than 5 seconds. This clears the
user settings, including User ID, Password, IP Address, and Subnet
Mask.
NOTE: Refer to
Section IV
Configuration
for instructions on re-
configuring the Router/Switch.
Figure 2
Local Switch
Ports
Network
Port
9 VDC
Input
Power
LED
Status
LED
Switch Port LEDs
WAN
LED
Reset Button
S
STATUS
4
301 Fulling Mill Road, Suite G ©Copyright 2004 by OnQ Technologies,
Middletown, PA 17057
Inc All Rights Reserved.
(800)-321-2343
www.onqhome.com
Innovations in Home Living.
VI. Troubleshooting
A. Contact
Information
If you are unable to locate a solution here, please access our website at
www.onqhome.com
for the latest information. You can also reach us at 1-
800-321-2343.
B.
FAQs
1. When Should I modify the MAC address for Internet port settings?
Some ISPs identify the clients that attempt to attach to them by
the accessing the client’s MAC address and ISP assigned host
name. The MAC address required for Internet port settings is
the Router’s MAC address which should be the one you already
registered with your ISP, and there is no need for modifying it.
However, if the ISP has been utilizing the your PC adapter
card’s MAC address prior to obtaining this Router, you may
have to modify the Router’s MAC address for Internet port
settings to reflect the MAC address of the PC adapter card.
2. What is PPPoE (PPP over Ethernet )?
PPPoE is also known as a dial-up DSL service. It is designed to
integrate broadband services into the current widely deployed,
easy-to-use, and low-cost dial-up-access networking
infrastructure. Thus, a customer can get greater access speed
without changing the familiar dial operation concept.
3. How can I know if I am using PPPoE?
PPPoE client software is provided by the ISP and should be
installed onto your computer first. You run the program to
connect to/disconnect from the Internet. User Account
information (User Name and Password) is also required each
time you connect to the Internet access.
Note: After you have entered the PPPoE information during
the device setup, and started up the device, the device will
provide your ISP with the PPPoE information and login
automatically.
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