Troubleshooting
67
N150 Wireless ADSL2+ Modem Router N150RM
PPPoE or PPPoA
To debug the PPPoE or PPPoA connection:
1.
Log in to the modem router.
2.
On the Home screen (Router Status), click the
Connection Status
button.
3.
If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
4.
If any of the steps indicates Failed, you can attempt to reconnect by clicking
Connect
. The
modem router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
Note:
Unless you connect manually, the modem router does not
authenticate using PPPoE or PPPoA until data is transmitted to the
network.
Internet Browsing
If your modem router can obtain an IP address, but your computer is unable to load any web
pages from the Internet:
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address when you set up the modem
router, reboot your computer, and verify the DNS address. Alternatively, you can
configure your computer manually with DNS addresses, as explained in your operating
system documentation
.
•
Your computer might not have the modem router configured as its TCP/IP modem router.
If your computer obtains its information from the modem router by DHCP, reboot the
computer, and verify the modem router address.
