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CERO_Operators Guide_Version 2018-12_01
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8.10 Returning an Instrument for Repair
Before returning a CERO to OLS for repair, notify your local support team or contact OLS
Customer Service (see chapter 8.6) and request:
-
a Returned Goods Authorization (RGA) number
Do not return an instrument to OLS without an RGA number. This number assures proper
tracking of your instrument. Instruments that are returned without an RGA number will be sent
back to the customer without being repaired.
ATTENTION
OLS reserves the right to refuse a return shipment of any OLS product that
could be hazardous to OLS employees.
Decontaminate the instrument (chapter 7.2) and remove health hazards, such as radiation,
infectious diseases, corrosive agents etc. Provide complete description of any hazardous
materials that have been used in the instrument.
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