OKIPAGE
12i
User’s Guide
47
➦
4
Problem Solving
Hardware Problems
Symptom:
Graphic image prints partly on one page, partly on the
next.
Problem:
Insufficient printer memory for this image at this
resolution.
Solution:
Change the resolution, reduce the image size, or install
more memory in your printer.
Symptom:
Nothing happens, but printer indicates it is ready to
receive data.
Problem:
Configuration error.
Solution:
Check cable connection; if serial, make sure appropriate
MODE command has been used (PC). If more than one
printer is available, make sure your printer has been
selected. Make sure your printer is on-line.
Symptom:
“Garbage” prints.
Problem:
Incorrect cable configuration. (Also, see “Software
Problems.”)
Solution:
Check cable configuration, continuity, and length.
Symptom:
Printer freezes or displays error message when computer
is rebooted.
Problem:
Booting the computer while the printer is on can cause a
communications error.
Solution:
Take printer off-line before rebooting computer.
Problem:
Gases are given off by forms or adhesives passing
through the hot fusing unit.
Solution:
Make sure the forms you use can withstand heating, and
provide adequate ventilation.
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