Chapter 8: Troubleshooting
8-1
Further information on
ALARM
messages is to
be found at the end of the
chapter.
Chapter 8: Troubleshooting
Most printing problems are easy to solve. Before calling customer
service, check the possible causes of faults below. Small malfunc-
tions are usually very easy and quick to remedy yourself.
Possible faults
This summary covers both the fault and possible remedies. Ascer-
tain in which part of the machine the malfunction is located and
read the advice described. If you are not able to remedy a fault, con-
tact your supplier.
What do I do if ...
... nothing happens when I turn on the printer?
The printer may not be connected to the power supply. Check
whether the power cable is connected to both the printer and an
earthed mains socket.
...the ALARM lamp lights?
The stock of paper may be used up or the paper release lever is not
set to the type of paper presently being used (continuous paper or
cut sheets). Once you have remedied the reason for the fault, turn
the printer off and then on again in order to extinguish the ALARM
lamp.
...the ALARM lamp is blinking?
There is an internal fault. Contact your supplier.
...the MENU lamp is blinking?
The temperature sensor in the print head has detected that the tem-
perature is too high. The printer automatically reduces its through-
put to allow the print head to cool down. Printing then continues at
normal speed with no loss of data.
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