8
Touch
Submit
.
9
Touch
.
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1
Turn the printer off.
2
Load Letter- or A4-size paper in the tray.
3
Hold down
and
while turning the printer on.
4
Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5
Touch the down arrow until
Print Quality Pages
appears.
6
Touch
Print Quality Pages
.
The print quality test pages print.
7
Touch
Back
.
8
Touch
Exit Configuration
.
Blank pages
These are possible solutions. Try one or more of the following:
P
ACKING
MATERIAL
MAY
BE
ON
THE
CARTRIDGE
Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge.
T
HE
TONER
MAY
BE
LOW
When
88 Cartridge low
appears, order a new print cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Troubleshooting
274