18
OceanLED INSTALL / DMX Controller / 073114 / v4.2
6.4 If you are unable to locate a dealer close by or purchased directly from OceanLED.
6.4.1 Before making contact we ask that you follow the troubleshooting chart for your product, when following
the appropriate troubleshooting chart we find that it is helpful to complete the appropriate warranty claim
information sheet. Copies can be found in the troubleshoot section of the manual included with the product or
alternatively it can be download from our website (www.oceanled.com).
6.4.2 If after following the troubleshoot guide, you still believe that the problem still exists with our product you will
need to contact the Service Manager at OceanLED for your region.
If you are in the located in either North, Central or South America please contact the Service Department at:
OceanLED USA LLC
Lauderdale Marine Center
2019 SW 20th Street, Suite 101
Fort Lauderdale
FL 33315
United States
Tel:+1(954) 523-2250
Fax:+1(954) 523-2249
Email [email protected]
Or if you are located in any other area please contact the Warranty Department at our UK Head Office at:
Ocean LED Marine LTD
Unit 1 Jacknell Road
Dodwells Bridge Industrial Estate
Hinckley
Leicestershire LE10 3BS
United Kingdom
Tel: +44 1455 637505
Fax: +44 1455 238553
Email [email protected]
6.4.3 When you contact you will be required to provide the information recorded on the warranty claim information
sheet and have the copy of your purchase invoice for the products where you believe there is a problem. The
Service team will review with you your problem and where possible advise on any further checks that may
be required to be done. If from the test results you do appear to have a problem you will be issued with a
Warranty Claim number. The Claim number is unique to your claim and should be used in all correspondence
and attached to the returned parts.
6.4.4 You will be required to return the faulty part with the attached WC number to the appropriate address in
section 6.4.2. The return of the part is at your expense.
6.4.5 The part will be investigated and if the cause is established to be a manufacturing error or a problem with the
components we will return a replacement part to you.
6.4.6 If you require a part urgently from us, you would be required to purchase a new one from us. You then have a
maximum of 30 days to return the faulty part to us. We will investigate and if the product has a problem due to
our manufacturing will provide a full refund. If you do not think that you can return the part to us within the 30
days please contact the Service Manager. If the product is not returned within the time limit the claim will be
closed and no refund given.
6.4.7 If we are unable to find a problem with the part, we will inform you of the outcome. We can provide guidance
to possible reasons for the fault. Unfortunately we are not liable for or can fix problems with equipment &
installations that are not purchased from OceanLED. The returned product can be returned to you at your
request.
NOTES
__________________________________________________________________________
