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4: Troubleshooting
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How do I determine whether my Windows computer is 32-bit or 64-
bit?
Errors can occur if you download the wrong version of software (for 32-bit or 64-bit
computers). To verify your computer version for most Windows computers, go to the
Properties window (under Computer or My Computer). If no version is listed, then your system
is a 32-bit. For more information see the Microsoft Frequently Asked Questions at
http://windows.microsoft.com/en-us/windows/32-bit-and-64-bit-windows#1TC=windows-7.
How do I check the configuration of my spectrometer?
Check the label on the bottom of your spectrometer. You can also check your configuration
using your spectrometer operating software.
For OceanView: Open the Schematic window and double click the spectrometer icon.
For SpectraSuite: Click the plus (+) icon next to the spectrometer to open properties and
configuration.
Product Upgrades, Repairs and Servicing
Occasionally, you may find that you need Ocean Optics to make a change or an upgrade to
your system. To facilitate these changes, you must first contact Customer Support and obtain a
Return Merchandise Authorization (RMA) number. Please contact Ocean Optics for specific
instructions when returning a product.
Repairs
Sometimes accidents happen! If you need to return your Ocean Optics Product for repair, here
is what to do:
►
Procedure
1. Contact us to speak to an Ocean Optics representative about the problem. If it is
determined that the product must be returned, the representative will issue an RMA
number.
2. Package your product, ideally in the original packaging, and return it to Ocean Optics,
along with the RMA number that you received.
Note
For RMA returns under warranty we will organize and pay for shipping both
ways. For accidental damage, you only pay to have the product delivered to your
closest Ocean Optics or OOI Distributor Office.