- EN -
30
7
Remedy of faults
Malfunction Possible
cause
Remedy
No flow of water
Filter pump not switched on.
Switch on the filter pump, connect the power plug.
Supply to filter system or return to pond
blocked.
Clean the supply and/or return.
Water flow insufficient
Bottom drain, pipe or hose blocked
Clean, replace if necessary.
Hose kinked
Check hose, and replace if necessary.
Excessive loss in lines
Reduce line length to necessary minimum.
Water remains cloudy
Insufficient pump capacity
Adjust the pump capacity accordingly
The water is extremely soiled.
Remove algae and leaves from the pond.
If the water is particularly contaminated, change
30 % of the water to avoid damage to the fish.
Dirt particles are not reaching the Drum Filter
Module.
Optimise the water flow so that the skimmer
and/or the filter pump can draw in the dirt
particles.
Align the skimmer and/or filter pump in relation to
the water flow so that they can draw in dirt
particles.
Too many pond animals
Reduce number of pond animals
Screen elements clogged or damaged
Clean or replace screen elements
Drum seal incorrectly positioned
Check the seating of the drum seal
Drum seal is damaged
Replace the drum seal
Unusual noises in the drum Large dirt particles have collected in the filter
drum
Remove a screen element and remove dirt
particles from the filter drum
Rinsing channel blocked
Large particles of dirt such as string algae
are blocking the dirt channel.
Remove a screen element and clean the dirt
channel.
Filter drum is partially
soiled, cannot be cleaned
Rinsing nozzle clogged
Clean the rinsing nozzle, replace if necessary
Water is flowing via the
emergency overflow.
Screen elements clogged
Clean/descale the screen elements
Pump capacity too high
Reduce the pump capacity.
The pipe of the dirt outlet is blocked.
Clean the pipe
Time-dependent cleaning
function (interval) does not
start
The control system checks the function of the
level detection device.
This check is started automatically if too
few automatic cleaning procedures have
been carried out.
Wait. The check takes a maximum of 24 hours.
The check is completed once the level detection
function is triggered. An automatic cleaning
procedure is carried out.
If the level detection device is not triggered within
24 hours,
Er22
is displayed. The time-dependent
cleaning cycle is activated. (
→
System
messages)
No display on the control
system
Cable not connected
Check cable connection
Control system has switched off due to
overheating (temperature switch)
Protect the control system from heat and allow it to
cool down
The control system will switch back on
automatically when it has cooled down.
Error message
Er66
gives a warning before the
control system overheats.
Safety fuse has tripped due to a blockage of
the rinsing pump (excessive current
consumption)
Clean the rinsing pump (
→
Cleaning the rinsing
pump)
Replace the fuse
Only use 5 × 20 mm, 16 A slow-blow / 250 V
safety fuse.
Oil film in the drum filter
module
Harmless food-grade oil may leak from a new
rinsing pump for a short time when first used
No measure is necessary
Water contains too much
ammonia/nitrite.
Insufficient Hel-X biomedia used
Use more Hel-X biomedia if necessary.
Unit has only been in operation for a short
time.
The full biological cleaning effect is only achieved
after several weeks.
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