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Getting started
Coverage
We want you to get the most out of your mobile broadband service.
A weak signal may mean you’re in a poor coverage area.
To check your coverage and for support, go online to
www.o2.co.uk/coveragechecker or send ‘CHECK’ followed by the
postcode where you are to 61202 from your mobile phone (e.g.
CHECK SL1 4DX).
Keep your number safe
It’s a good idea to save your mobile broadband number in your
phone’s address book. You’ll find it on the card you popped your
sim out of (and on your dispatch note, if you bought it online).
You’ll need it to use wifi or to call our customer services team
for help.
If you’re on Pay & Go, you’ll also need your number to buy data
(and a credit or debit card).
Putting in the sim
1. Hold your dongle with the ø logo facing upwards.
2. Holding the dongle firmly, use your thumb to slide the sim cover
left and lift the cover off.
3. Take the sim card that came with your pack, and slide it into the
tray with the gold chip facing down.
4. Slide the sim cover back on (it should click into place).
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