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Warranty statement
This Limited Warranty shall apply to the Mobile Broadband dongle (“Device”) including
all accessories contained within the original ø box (“Accessories”). Hereafter “the
Products” means the Device and/or the Accessories as the context requires. ø warrants that the
Products are free of defects in materials and workmanship at the time of its original purchase
(“Limited Warranty”). This Limited Warranty is subject to the following terms
and conditions:
1. This Limited Warranty is given only to the original purchaser of the Products “Customer”).
It shall neither exclude nor limit a) any statutory rights of the Customer or b) any of the
Customer’s rights against the seller/dealer of the Product
2. For the purposes of the Device, a twenty four (24) month period commencing on the date of pur-
chase of the Device by end user customer; and for the purposes of the Accessories, a six (6) month
period commencing on the date of purchase of the accompanying Device by end user customer
(“the Warranty Period”).
3. This Limited Warranty may not be sold-on, assigned, transferred or given to any
subsequent purchaser or acquirer of the Products. This Limited Warranty is only valid
and enforceable by those Customers who have purchased the Products in the UK.
4. Throughout the Warranty Period ø or its authorised agent will, at their discretion,
without charge and subject to Clause 7 repair or replace any defective Products.
Repair or replacement may involve the use of functionally equivalent reconditioned unit. ø will
return repaired Products or replacement Products to the Customer in good
working condition. All replaced faulty parts or components will become the property of ø.
5. If ø repairs or replaces any Products, the repaired or replaced Products shall continue to be
warranted for the remaining time of the original Warranty Period or for three (3) months from
the date of repair or replacement, whichever is longer.
6. Before returning any Device, you are responsible for ensuring that you back up data
and remove any personal information from the Device. ø is not responsible for any loss
of data or removable storage media.
7. THIS WARRANTY SHALL NOT APPLY IN THE FOLLOWING CIRCUMSTANCES:
a. ø or its authorised agent was not notified by the Customer of the defect within
fourteen (14) days after the appearance of the defect within the Warranty Period; or
b. the Products were not returned to ø or its authorised service agent within (30) days after
the appearance of the defect within the Warranty Period; or
c. deterioration of the Products due to normal wear and tear; or
d. use other than in accordance with the user manual; rough handling; exposure to moisture;
dampness or extreme thermal or environmental conditions or a rapid change in such
conditions; corrosion; oxidation; unauthorised modifications or connections; unauthorised
opening or repair; repair by use of unauthorised spare parts; accidents; forces of nature; or
other actions beyond the reasonable control of ø (including but not limited to deficiencies
in consumable parts, such as batteries which all by their nature have a limited lifetime, and
breakage or damage to the camera lens) unless the defect was caused directly by defects
in materials or workmanship. This Limited Warranty does not cover physical damage to the
surface of the Products including cracks or scratches on the LCD screen or camera lens; or
e. the Product serial number or IMEI number has been removed, defaced, altered or is illegible; or
f. the defect was caused by a defective function of the cellular network; or
g. the defeat was caused by the fact that the Products were used with or connected to an
accessory not approved or provided by ø or used in other than its intended use and where
it can be shown by ø that such defect is not the fault of the Products.
h. repairs performed by service centres that have not been authorised by ø.
8. In the event of Product failure, the customer should take the following actions:
a. Refer to the user manual in order to identify and possibly correct the problem.
b. If the problem cannot be resolved by reference to the user manual the Customer should return
the Product to the place where it was purchased.
9. THIS LIMITED WARRANTY STATES THE ENTIRE WARRANTY GIVEN BY ø TO THE CUSTOMER.
IN NO EVENT SHALL ø BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES
OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR
COMMERCIAL LOSS, TO THE FULLEST EXTENT THAT THOSE LOSSES OR DAMAGES CAN BE
DISCLAIMED BY LAW. ø does not exclude or limit liability for personal injury or death resulting
from its own negligence.
This Limited Warranty does not affect the Customer’s statutory rights in law specific to the
country of purchase, such rights remain protected. If you purchased the Products in the UK,
this Limited Warranty is given to you by Telefónica UK Limited registered office 260 Bath
Road, Slough, Berkshire, SL1 4DX, UK.
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