Troubleshooting Solutions
Technical Information 5-7
• Restart Windows in safe mode and test OmniPage Pro by
performing OCR on
Sample.tif
. See “Testing OmniPage Pro in
Safe Mode” on page 5-4.
• Uninstall and reinstall OmniPage Pro.
Text Does Not Get Recognized Properly
Try these solutions if any part of the original document is not converted
to text properly during OCR:
• Look at the original page image and make sure that all text areas
are enclosed by text zones. If an area is not enclosed by a zone, it
is ignored during OCR.
• Make sure text zones are identified correctly. Alphanumeric text
zones are marked by an
A
. User-defined text zones are marked by
a
U
. Graphic zones are marked by a
G
. Reidentify zones, if
necessary, and perform OCR on the document again.
• Select
Use Language Analyst
in the Accuracy settings if your main
dictionary matches the language of your document. The
Language Analyst evaluates words and corrects likely errors
during OCR.
• You can
train
OmniPage Pro to recognize text characters that are
not being recognized properly. Please see OmniPage Pro’s online
help for instructions on training OCR.
• If you use
True Page
as the
Output Format
setting, recognized text
gets put into frames (formatting boxes) in the text viewer. Some
text may be hidden from view if a frame is too small. To view the
text, place the cursor in the text frame and use the arrow keys on
your keyboard to scroll to the top, bottom, left, or right of the
frame.
Problems With Fax Recognition
Try these solutions to improve OCR accuracy on fax images:
• Ask senders to select
Fine
or
Best
mode when they send you a fax.
This produces a resolution of 200x200 dpi.
• Ask senders to transmit files directly to your computer via fax
modem if you both have one. You can load Exchange faxes
directly into OmniPage Pro. Or, you can save faxes as image files
and then load them into OmniPage Pro.
• Ask senders to use clean, original documents if possible. Sans
serif fonts are easier to recognize than serif fonts.
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