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Troubleshooting Solutions

5-2 Technical Information

Troubleshooting Solutions

Topics in this section include:

• General Troubleshooting Solutions

• Setup Program Requests the Same Disk

• Uninstalling the Software

• Testing OmniPage Pro in Safe Mode

• Low Memory Problems

• Low Disk Space Problems

• Scanning Problems

• OCR Problems

Please see your Windows documentation for information on optimizing
your system and application performance.

General Troubleshooting Solutions

Try these possible solutions first if you experience problems with
OmniPage Pro:

• Make sure that your system meets all requirements as listed in

“System Requirements” on page 2-2.

• Restart your computer and make sure other applications are

functioning properly.

• Use the software that came with your scanner to verify that the

scanner works properly before using it with OmniPage Pro.

• Turn off your scanner, turn it back on, and then restart your

computer. Make sure that your scanner is plugged in and that all
cable connections are secure.

• Make sure you have the latest drivers for your scanner, printer,

and video card by contacting their manufacturers.

• Run ScanDisk to check your hard disk for errors. See Windows 95

online help for more information.

• Defragment your hard disk. See Windows 95 online help for

more information.

• Uninstall and reinstall OmniPage Pro and the Scan Manager.

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Содержание OMNIPAGE PRO

Страница 1: ...OmniPage Pro for Windows 95 CAERE CORPORATION 100 Cooper Court Los Gatos California 95030 European Offices Caere GmbH Innere Wiener Strasse 5 81667 Munich Germany...

Страница 2: ...r Windows 95 Version 7 0 Copyright 1996 Caere Corporation All rights reserved CAERE OmniPage Language Analyst 3D OCR True Page AnyPage and AnyFax are trademarks of Caere Corporation Many of the design...

Страница 3: ...Pro 2 5 Registering OmniPage Pro 2 5 The OmniPage Pro Desktop 2 6 Chapter 3 Basic Procedures The Basic Steps of OmniPage Pro OCR 3 2 The AutoOCR Toolbar 3 3 Setting Process Commands 3 3 AUTO Button Co...

Страница 4: ...4 7 How Many Languages Are in Your Document 4 8 Are You Processing a Multiple Page Document 4 10 Chapter 5 Technical Information Troubleshooting Solutions 5 2 General Troubleshooting Solutions 5 2 Set...

Страница 5: ...eshooting information Please look in OmniPage Pro s online help for detailed information on features and procedures OmniPage Pro s online help conforms to Windows 95 online help conventions and has be...

Страница 6: ...to get product support services for OmniPage Pro Context Sensitive Help You can get specific information about a particular OmniPage Pro command toolbar button or dialog box option in the following wa...

Страница 7: ...xt from the article into your computer Painstakingly retyping the article is not an appealing solution OmniPage Pro offers a smart solution to increase your work productivity OmniPage Pro s optical ch...

Страница 8: ...page 3 2 for an overview of the OCR process Please look in OmniPage Pro s online help for detailed information on OmniPage Pro features settings and procedures What OmniPage Pro OCR Can Do In additio...

Страница 9: ...apter 5 Technical Information for troubleshooting solutions After installing OmniPage Pro please look in the online help for detailed information on features settings and procedures Please continue re...

Страница 10: ...e provided by the manufacturer before you install OmniPage Pro To use OmniPage Pro you should know how to work in the Microsoft Windows environment Please refer to Windows 95 documentation or online h...

Страница 11: ...ou plan to scan with OmniPage Pro You are prompted to install the Scan Manager during OmniPage Pro installation but you can also install it at a later time Be sure your scanner is connected compatible...

Страница 12: ...ifferent driver options If you are unsure about which scanner driver to use see the Scanner Setup Notes booklet 4 Select your scanner in the List of Scanners list box and click Install The driver for...

Страница 13: ...Page Pro icon in the Caere Applications program group Registering OmniPage Pro You are prompted to call in and register your copy of OmniPage Pro during installation if you are an unregistered user Un...

Страница 14: ...humbnail viewer image viewer and text viewer You can activate operations using toolbar buttons or menu commands See Chapter 3 Basic Procedures for more information Use the OCR Wizard if you want to be...

Страница 15: ...buttons or menu commands to start procedures You can have OmniPage Pro perform all OCR steps automatically or you can start each step individually For detailed information on all OmniPage Pro settings...

Страница 16: ...or with a template Any areas not enclosed by zones are ignored during OCR See Creating Zones for OCR on page 3 10 for more information 3 Perform OCR to convert text information into editable text cha...

Страница 17: ...Settings in the Process menu and select process commands in the Options dialog box The pictures in the AutoOCR toolbar buttons change as you set different process commands The commands can be activat...

Страница 18: ...oad Image to load existing image files such as TIFF or PCX files See Loading Image Files on page 3 8 Load Exchange Fax Select Load Exchange Fax to load faxes from Microsoft Exchange This command only...

Страница 19: ...racters to produce editable text See Performing OCR on a Document on page 3 14 OCR and Check Select OCR and Check to recognize text on document images and automatically start checking for errors after...

Страница 20: ...n the Clipboard Graphics and page formatting are not retained when you copy a document to the Clipboard See Copying a Document to the Clipboard on page 3 18 Defer Export Select Defer Export if you do...

Страница 21: ...mand in the AUTO button s drop down list 2 Click AUTO or choose OCR Wizard in the Process menu The OCR Wizard asks you questions about your document and sets the appropriate settings for you during pr...

Страница 22: ...subsequent page 4 Click the Image button or choose Scan Image in the Process menu Pages are scanned in order and combined into one working document If a document is already open scanned images are in...

Страница 23: ...d all the files you want to load Image files are loaded in the order selected and combined into one working document If a document is already open loaded image files are inserted as new pages Loading...

Страница 24: ...rt of an image not enclosed by a zone is ignored during OCR This section describes how to create and modify zones including Creating Zones Automatically Creating Zones Manually Creating Zones Using a...

Страница 25: ...ir zone type Creating Zones Manually You can create zones manually using tools in the Zone toolbar To draw zones manually 1 Set Manual Zones as the command in the Zone button s drop down list 2 Click...

Страница 26: ...reated zone template A zone template contains zone attributes such as size position order and zone type This is useful if you frequently process documents that have similar layouts and content To save...

Страница 27: ...r graphics that OmniPage Pro looks for within the zone during OCR OmniPage Pro is supplied with Alphanumeric Graphic and Numeric zone types Alphanumeric zones are labeled with an A and Graphic zones a...

Страница 28: ...ing OCR See How Much Original Formatting Do You Want to Keep on page 4 6 for more information 3 Set Perform OCR as the command in the OCR button s drop down list Set OCR and Check as the OCR command i...

Страница 29: ...2 Select one of these options for the word Click Ignore to allow the word to remain as is Click Ignore All to ignore all instances of the word Click Change to replace the word with the word in the Cha...

Страница 30: ...mage 2 Click the standard Close button in the Verify Text window to close it Exporting Documents You can export a document to other applications by Saving a Document Copying a Document to the Clipboar...

Страница 31: ...ppears 2 Select a folder location and file type for your document 3 Type in a file name and select a save option 4 Click Save The document is saved to disk as specified Retained graphics are saved wit...

Страница 32: ...Export button s drop down list 2 Click the Export button or choose Copy to Clipboard in the Process menu All text in the document is copied to the Clipboard and a copy of the document remains open in...

Страница 33: ...erent settings to get the results you want Please look in OmniPage Pro s online help for detailed information on settings and procedures Answer these questions to get settings recommendations for your...

Страница 34: ...handled during OCR Click the Language tab to select character sets and dictionaries for different languages Click the Process tab to set process commands and settings Click the Scanner tab to select s...

Страница 35: ...Other Recommendations Select Use Language Analyst in the Accuracy settings OmniPage Pro will evaluate words and make logical replacements for hard to recognize characters Draw zones manually to omit a...

Страница 36: ...of the page such as separator lines between columns Memos and Letters Recommendations Select Single Column in the Page Format settings Select the appropriate page size and orientation in the Scanner...

Страница 37: ...it unnecessary parts of the page For example do not include line numbers in a zone if you plan to renumber lines in your word processor Mixed Formats or Not Sure Recommendations Select Multiple Column...

Страница 38: ...ing and graphic positioning Recommendations Select True Page in the Page Format settings Select Remove Frames on Export if you want text to flow between paragraphs and columns in your target applicati...

Страница 39: ...ettings if you are scanning line art drawings Select Retain Graphics in the Page Format settings Make sure separate zones are drawn around graphic areas and text areas Make sure graphic zones are iden...

Страница 40: ...ars the most frequently 4 Deselect Use Language Analyst and 3D OCR in the Accuracy settings Both of these features use dictionary information that will conflict with non matching languages 5 Perform O...

Страница 41: ...he Language settings Select the appropriate main and user dictionaries in the Language settings Deselect Use Language Analyst and 3D OCR in the Accuracy settings if you do not have a main dictionary t...

Страница 42: ...pages as separate files after OCR Other Recommendations Set the desired process commands and click AUTO to automatically process each page of your document in order Create and use a zone template if...

Страница 43: ...and other technical information about using OmniPage Pro For detailed information on OmniPage Pro settings and procedures please look in OmniPage Pro s online help Please continue reading this chapter...

Страница 44: ...meets all requirements as listed in System Requirements on page 2 2 Restart your computer and make sure other applications are functioning properly Use the software that came with your scanner to ver...

Страница 45: ...g Windows from the network make sure that you have full privileges to the Windows folders Uninstalling the Software Sometimes uninstalling and then reinstalling OmniPage Pro and the Scan Manager will...

Страница 46: ...may be a problem with the installation Uninstall OmniPage Pro and then reinstall it in safe mode If OmniPage Pro runs in safe mode then a device driver on your system may be interfering with OmniPage...

Страница 47: ...roblems Connecting OmniPage Pro to Your Scanner Try these solutions if you experience a problem between OmniPage Pro and your scanner or if you receive a scanner error message when you launch OmniPage...

Страница 48: ...ck your scanner setup See Scanner Setup Issues on page 5 8 for more information Check the scanmgr ini file in the Win95 Caere32 folder for the appropriate settings if you are using a TWAIN scanner Che...

Страница 49: ...yst evaluates words and corrects likely errors during OCR You can train OmniPage Pro to recognize text characters that are not being recognized properly Please see OmniPage Pro s online help for instr...

Страница 50: ...s are periodically updated Make sure that you have installed the latest scanner driver supplied by the manufacturer Scanner Drivers Supplied by Caere OmniPage Pro is shipped with special scanner drive...

Страница 51: ...r TWAIN source is not listed as a section in this file please follow the instructions in the file to create an entry for your TWAIN source Make sure that you have installed the TWAIN software from you...

Страница 52: ...y and be near your computer when you call Caere Product Support OmniPage Pro version and serial number The amount of RAM in your system A listing of the autoexec bat and config sys files The make and...

Страница 53: ...Changing pages in a document see OmniPage Pro s online help Changing toolbar views see OmniPage Pro s online help Character training file 3 5 Checking OCR results checking for errors 3 14 verifying te...

Страница 54: ...accuracy statistics see OmniPage Pro s online help Getting images 3 7 Graphic editor see OmniPage Pro s online help Graphics copying 3 18 grayscale 4 7 line art 4 7 retaining during OCR 4 7 saving se...

Страница 55: ...per pages 4 4 Numeric zone types 3 13 O OCR automatic processing 3 6 AutoOCR toolbar 3 3 basic steps of 3 2 defined 1 2 problems with 5 6 OCR Aware 3 2 see also OmniPage Pro s online help selecting se...

Страница 56: ...nd 3 17 Save Zone Template command 3 12 Saving original images 3 17 recognized text 3 17 zone templates 3 12 Scan Image command 3 4 if missing 5 6 Scan Manager changing your default scanner 2 4 driver...

Страница 57: ...elect 4 6 Tutorials see OmniPage Pro s online help TWAIN scanners 5 9 Types of documents 4 4 U Undoing edits see OmniPage Pro s online help Uninstalling the software 5 3 Use Language Analyst setting 4...

Страница 58: ...Index 6...

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