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Warranty and After-Sales Service
Warranty
・
A written warranty is provided with every FOMA terminal; make sure that you receive it.
Store the warranty in a safe place when you have read it and checked that it contains the “shop name/
date” you purchased it. If it does not contain the necessary information, contact the shop where you
bought it. The warranty is valid for a period of one year from the date of purchase.
・
This product and all accessories are subject to change, in part or whole, for the sake of improvement
without prior notice.
・
Data registered in the phonebook, etc. may be lost or become corrupted due to failure, repair or other
handlings of FOMA terminal. It is recommended that you make a note of the data in the phonebook,
etc. If you have a PC (Window 98 Second Edition, Windows Me, Windows 2000 Professional,
Windows XP Professional, Windows XP Home Edition), you can use the specified data link software
to transfer and store the data registered in the phonebook, etc. on a PC. When your FOMA terminal is
repaired and so on, downloaded information via i-mode or i-
α
ppli (except some data) are not
forwarded to a new FOMA terminal according to the copyright laws.
After-Sales Service
■
When problems occur
Before requesting service, read the section “Troubleshooting”.
☛
P475
If the problem still persists, contact “Repairs” on the back of this manual.
■
If the result of inquiries indicates that a repair is required
Take your FOMA terminal to a repair office designated by DoCoMo. Be sure to check the opening
hours of the repair office before you go. Note that you must present the warranty.
■
In the warranty period
・
The FOMA terminal will be repaired at no charge subject to the conditions of the warranty.
・
The written warranty must be presented to receive warranty service. The subscriber will be
charged for the repairs without presentation of the written warranty or repairs of defects resulting
from misuse, accident or neglect even during the warranty period.
・
The subscriber is charged even during the warranty period for the repair of failures caused by the
use of devices or consumable items that are not DoCoMo-specified.
■
Repairs may not be possible in the following cases:
・
Repair is not possible when corrosion due to exposure to moisture, condensation or perspiration is
detected in a moisture seal reaction or test, or if any of the internal boards are damaged or
deformed. Since these conditions are outside the scope of the warranty, a repair, if at all possible,
will be charged.
■
After expiration of the warranty
・
All repairs that are requested are charged.
■
Replacement parts
・
FOMA terminal’s replacement parts (parts required to maintain product function) will be kept in
stock for at least 6 years after termination of production. The product can be repaired during this
period. Depending on the nature of the required repair, it may still be possible to repair your phone
even after this period. Contact the service center listed on the back of this manual.
・
For details, see “List of service stations” attached.
■
Notes
・
Do not modify the FOMA terminal or its accessories.
・
Fire, injury or damage may result.
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