NTI E-ACLM-V/-P AC LINE MONITOR
13
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
or please call us directly at (
800) 742-8324 (800-RGB-TECH)
or
(330)
562-7070
and we will be happy to assist in any way we can.
Problem
Cause
Solution
Sensor data is not
updating
Communication has been lost between
the sensor and the E-xD
Check CAT5 cable connections at both ends. Make sure
they are fully snapped in.
ACLM-P is not reading
power
Breaker on ACLM-P is tripped
Reset circuit breaker
ACLM-P repeatedly trips
breaker
Excessive current draw from
connected load device
Check connected load device- must be rated at 12A or less
for ACLM-P12, 8A or less for ACLM-P8 and 18A or less for
ACLM-P18.
No Frequency sensor
shown in Summary page
of E-xD
E-xD firmware not updated
E-xD system not refreshed
Updated E-xD with version 2.29 or later.
Delete the E-ACLM-V/P from the Summary page and
wait 30 seconds for sensor to be re-sensed by the E-xD.
See Note below.
Note: In order for the E-xD to add the Frequency sensor of the E-ACLM-V/P to the list of sensors, any previously installed
E-ACLM-V or ACLM-P must first be deleted from the E-xD Summary page. Within 30 seconds the E-xD will re-sense the
E-ACLM-V/P and will include the Frequency sensor in the list of sensors. All applicable sensors included with the E-
ACLM-V/P (including Frequency Sensor(s)) will then be available for configuration.
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at
(800) 742-8324
(800-RGB-TECH) or
(330) 562-7070
or visit our website at
http://www.networktechinc.com
for
information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
MAN021 Rev. 6/8/21
1
Swells are defined as an AC voltage exceeding the user specified maximum critical threshold for a period of 5
cycles (i.e. 5/60
th
second for 60Hz) to 1 second’s time.
2
Sags are defined as an AC voltage exceeding the user specified minimum critical threshold for a period of 5 cycles
(i.e. 5/60
th
second for 60Hz) to 1 second's time.
3
Spikes are defined as a sudden high peak event lasting at least 5 microseconds that raises the voltage in either a
positive or negative direction.
