MCTRL4K User‘s Manual
-14-
8 FAQs and Precautions
FAQ
Solutions
Nothing is displayed on
the LED display
Check whether the power is correctly connected and
switched on;
Use test patterns to make sure whether the LED display is
correctly connected and can normally operate;
Check whether the unit has signal input and the output is
set to "Black Out";
Check whether the screen configuration as well as the
parameters are correct.
Color cast occurs when
the pictures of HDMI on
computer are displayed
on LED display
Press and hold BACK button for 10 seconds and a menu
will pop up. Select different YUV-RGB formats to make
the color of the pictures on LED display back to normal.
Nothing is displayed on
the LED display in DVI
mosaic mode
Check whether two DVI input signals are synchronous.
You can check the synchronization icon on LCD.
The resolution of HDMI
signal is unable to reach
3840x2160@60Hz
Check whether the HDMI interface of video card is
Standard 2.0.
Precautions
1) At present, this product only supports rectangular
screens composed of cabinets with same size and
specifications for configuration without PC. It is needed
to connect a PC for configuration of irregular cabinets
and screens.
2) Configuration without PC and configuration with PC is
not suggested to be done on the same display at the
same time.
3) In multi-card mode, network cables for DVI1 screen
configuration can only be connected to Ethernet port
1-8 while cables for DVI2 to port 9-16.
4) Only specific models of receiving card support MAP
function(Currently, only receiving card A5 and receiving
card MRV 270 of customized programs support it.)
Please troubleshoot the devices according to above steps. If problems cannot be
solved, please contact our local dealers or customer service department.
Since there are components with high voltage inside the controller, please DO NOT
maintain it by yourself for the sake of your safety.
XI'AN
NOVASTAR
TECH
CO.,LTD.
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