Manual, F/T Sensor, Ethernet Axia
Document #9620-05-C-Ethernet Axia-02
Pinnacle Park • 1031 Goodworth Drive • Apex, NC 27539 • Tel:+1 919.772.0115 • Fax:+1 919.772.8259 •
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13. Troubleshoot
This section includes answers to some issues that might arise when using Ethernet with the ATI F/T Axia sensor.
For more troubleshooting guidance, refer to the appropriate sensor manual in
. Answers to frequently
asked questions are available on the ATI website:
https://www.ati-ia.com/library/documents/FT_FAQ.pdf
Note
Please read the manual before calling customer service. Before calling, have the following information available:
1.
Serial number (e.g., FT01234)
2.
Sensor model (e.g., Axia90-M50)
3. Calibration (e.g., US-15-50, SI-65-6, etc.)
4.
Accurate and complete description of the question or problem
•
For the status code bit map; refer to
•
For checking the system’s status, issue a “Status” command (refer to
Section 6.8—System Information Page (manuf.htm)
).
5.
Computer and software information (operating system, PC type, drivers, application software, and other
relevant information about the application’s configuration)
If possible, be near the F/T system when calling.
For additional troubleshooting information or to speak with a customer service representative, please contact ATI at:
ATI Industrial Automation
1031 Goodworth Drive
Apex, NC 27539 USA
Application Engineering
Tel: +1.919.772.0115, Extension 511
Fax: +1.919.772.8259
E-mail:
24/7 Support: +1 855 ATI-IA 00 (+1 855-284-4200)
13.1 LED Errors
Symptom: Status LED stays red after the
(20) second power up phase.
Solution:
Check the sensor cable connections.
Verify the sensor cable is not damaged.
There may be an internal error in the
sensor. Check the status code, refer to
.
Symptom:
Status LED is red for the first
(20) seconds, after power up,
and then turns green.
Solution:
Normal.
Symptom:
The Ethernet Link/Activity LED
is not green or flashing green.
Solution:
Check the Ethernet cable connection.
Solution:
Check the Ethernet network configuration;
refer to
Symptom: All LEDs are off.
Cause:
The sensor is not powered on
.
Solution:
Check the cables and the power source
for the sensor.
