Connectivity
Chapter 21: Troubleshooting
473
Chapter 21
This chapter provides solutions to common problems you may encounter while using the IP60 appliance.
Note:
For information on troubleshooting wireless connectivity, see
Troubleshooting Wireless Connectivity
on page 215.
This chapter includes the following topics:
Connectivity ............................................................................................ 473
Service Center and Upgrades ................................................................... 475
Other Problems ........................................................................................ 476
Connectivity
I cannot access the Internet. What should I do?
Verify that the IP60 appliance is operating. If not, check the power connection to the IP60
appliance.
Check if the LED for the WAN port is green. If not, check the network cable to the modem and
make sure the modem is turned on.
Check if the LED for the LAN port used by your computer is green. If not, check if the network
cable linking your computer to the IP60 appliance is connected properly. Try replacing the cable
or connecting it to a different LAN port.
Using your Web browser, go to http://my.firewall and see whether "Connected" appears on the
Status Bar. Make sure that your IP60 appliance network settings are configured as per your ISP
directions.
Check your TCP/IP configuration according to
Installing and Setting up the Nokia IP60
Appliance
on page 39.
If Web Filtering or Email Filtering are on, try turning them off.
Check if you have defined firewall rules which block your Internet connectivity.
Check with your ISP for possible service outage.
Check whether you are exceeding the maximum number of computers allowed by your license,
by viewing the
My Computers
page.
I cannot access my DSL broadband connection. What should I do?
DSL equipment comes in two flavors: bridges (commonly known as DSL modems) and routers. Some DSL
equipment can be configured to work both ways.
If you connect to your ISP using a PPPoE or PPTP dialer defined in your operating system, your
equipment is most likely configured as a DSL bridge. Configure a PPPoE or PPTP type DSL
connection.
Troubleshooting
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